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Patient Survey, Central Lambton Family Health Team. (Clarification: we are evaluating our staff and programs, not the physicians).
1.
As a starter question, before we get into details ......
Over the last few years, how effective has our Family Health Team been in assisting with your health care?
Very effective
Somewhat effective
Not so effective
Not at all effective
Not applicable - I hardly ever use Family Health Team programs or services
2.
Below are the 13 Programs or Services currently offered
at Central Lambton Family Health Team. Please put a checkmark next to each one
that
YOU WERE AWARE EXISTED
before seeing this survey today.
(We want to see how successful we have been at getting the word out on each of these).
Stop smoking program
Mental health counselling
Women’s group with the social worker
Memory testing
Access to care clinic in Wyoming
Foot care
Diabetes education
Pap clinic
B12 shots, vaccines, or other injections by a nurse
Flu shot clinic
Unable to get an appointment with your physician so saw a Nurse Practitioner
Ear flush by a nurse
Suture removal by a nurse
3.
Below are the 13 Programs or Services currently offered
at Central Lambton Family Health Team.
Please put a checkmark next to each one that you or a family member
HAVE ACTUALLY USED
.
Stop smoking program
Mental health counselling
Women’s group with the social worker
Memory testing
Access to care clinic in Wyoming
Foot care
Diabetes education
Pap clinic
B12 shots, vaccines, or other injections by a nurse
Flu shot clinic
Unable to get an appointment with your physician so saw a Nurse Practitioner
Ear flush by a nurse
Suture removal by a nurse
4.
How many total times have you used any of our programs or services IN THE PAST YEAR? (If you are not sure, just give a best guess, thank you).
0
1 to 2 times
3 to 5 times
6 to 10 times
11 to 20 times
Over 20 times
5.
Up until now, how easy has it been for you to get access to any of these Programs & Services at the Family Health Team.
Easy
Sometimes easy, sometimes difficult
Difficult
Not applicable - I did not know most of these programs and services were available until now (I wish I did)
Not applicable - I haven't needed these
6.
You can book appointments to our Family Health Team programs and services ONLINE.
I was NOT aware of that
I was aware of that but have NOT used it
I have used it and it is great
I have used it but it has problems
7.
There is a SELF CHECK-IN KIOSK in the waiting room when you arrive.
I was NOT aware of that.
I was aware of that but have NOT used it
I have used it and it is great
I have used it but it has problems
8.
How often in the past year would you guess that you have gone to our WEBSITE (centrallambtonfamilyhealthteam.com)?
Not at all in the past year
1 to 2 times in past year
3-10 times in past year
More than 10 times in the past year
9.
How often in the past year would you guess that you have gone to our FACEBOOK page ?
Not at all in the past year
1 to 2 times in past year
3-10 times in past year
More than 10 times in the past year
10.
When you see a Health Provider (other than a physician) at our Family Health Team, do you feel as involved as you want to be in decisions about your care and treatment?
Always
Often
Sometimes
Never
Not applicable - I haven't used any programs or services
11.
If a program or service were available BOTH in-person and over your computer (virtual), which would you prefer?
I only want in-person programs.
I only want virtual programs (via your computer over the internet).
I would be interested in either.
I have to do in-person because my internet service is too slow.
12.
What
improvements or additions
,
if any, would you like us to make to our
programs & Services
listed back in Question 2 and 3
[Maximum 75 words thank you so much.]
13.
Beyond
our Programs/Services, are there any
other improvements
you would like to see our Family Health Team make? (Anything at all that is important to you aside from your physician which is outside of our ability).
[Maximum 75 words thank you.]
14.
If we make changes or additions to our Family Health Team programs & services, how would you suggest we let you know?
Our website
Our FaceBook page
Posters in exam rooms
Posters in waiting room
TVs in our waiting room
Email to you directly
Other idea (please specify)
15.
We are creating a 3-year strategic plan to improve our Family Health Team. We would love you to attend one of the following
PATIENT FEEDBACK SESSIONS: Monday Jan. 19th 1-3pm OR 5:30-7:30pm (with food provided)
. Would you be interested in possibly joining us?
If yes, please provide us the email address that is best to send more information to you.
Current Progress,
0 of 15 answered
