Your personal details and answers are confidential and will not be disclosed to a third party. This survey is for research purposes only and is designed for the sustainability and growth of the SME sector in South Africa.

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* 1. Contact Details

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* 2. Where is your business based?

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* 3. In what industry do you operate?

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* 9. What are the next THREE biggest obstacles holding your business back from growing?
(Please only select THREE)

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* 14. What are the next THREE most important areas where you most require assistance?
(Please only select THREE)

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* 16. What are the other THREE most important areas where you believe the NSBC and its PARTNERS can focus more on to assist you to succeed and prosper? 
(Please only select THREE)

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* 17. What type of finance will you most likely use in your business?
(Please only select THREE)

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* 18. When you think your business needs a merchant/payment device – which brand comes to mind first?

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* 19. When looking for a payment device, do you prefer to rent a device (monthly fee) or buy the device (once off fee?)

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* 20. Do you feel that your customers are willing to try out “new” technology, e.g. tap on phone instead of a device?

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* 21. Do you still have a need for desktop devices or do you now prefer only mobile devices?

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* 22. Do you know your personal or business credit score?

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* 23. Is understanding your personal and credit score important to you?

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* 25. What factors do you consider when purchasing any IT product and/or service?

  Very important Important Somewhat important Less important Not important
Cost
Benefit
Ease of use
Inter-operability with extended eco-system
SaaS (Software as a Service) / Cloud Offerings
Freeware / open source

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* 28. What software vendors have you considered for your line of business systems (for say Finance, Sales, Operations, etc)?

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* 29. Automation and digital transformation of business applications is a key industry priority, which areas of the business would you start with?

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* 30. What is stopping you from accelerating your digital transformation?

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* 31. Are you taking your business online, do you have a digital presence?

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* 32. What platforms from a social perspective are you leveraging to promote your business, and are you seeing success?

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* 33. How important is (Accounting/Financial) software support to your business?

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* 34. Do you use an automated accounting software?

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* 35. Do you use an automated payroll software?

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* 36. In the next 12 months do you expect your revenue (i.e. sales/turnover) to

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* 38. What is your # 1 business resolution for the next 12 months?

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* 39. Does your business have a fleet of vehicles?

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* 40. What is the size of your fleet?

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* 41. Do you currently use fleet tracking, fleet management or telematics services for your fleet?

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* 42. If your answer was "no" in the previous question, tell us why?

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* 43. If your answer to question 42 is "yes", who do you use?

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* 44. What are most important for you regarding your fleet? (choose up to 5)

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* 45. Would it be of value if your tracker could also provide a WiFi Hotspot (access point) in the vehicle?

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* 46. If your answer to the previous question is "yes", tell us why?

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* 47. Who uses your current fleet tracking app/software?

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