Repairs Policy Consultation

Understanding the policy
1.Please tell us your name and address (This is to check you are one of our customers)
2.On a scale of 1 to 5, how much do you agree the draft Repairs Policy clearly explains what Southway will do.
1 - Strongly agree
2 - Agree
3- Neither agree or disagree
4 - Disagree
5 - Strongly Disagree
3.If “Disagree” or “Strongly Disagree”, which parts feel unclear?
4.The draft Repairs Policy clearly explains what I’m responsible for as a customer.
1 - Strongly agree
2 - Agree
3 - Neither agree or disagree
4 - Disagree
5 - Strongly Disagree
5.Please tell us why you chose this answer (especially if you have concerns or suggestions for improvement.)
Repair categories
6.The draft Repairs Policy clearly explains the difference between Emergency, Routine and Planned repairs (Yes/No)
7.If “No”, what is unclear?
Communication
8.What is the best way for Southway to communicate the Repairs Policy to tenants and residents? (Please select all that apply)
Diversity monitoring

At Southway, we believe that understanding the diverse backgrounds and needs of our customers and stakeholders is key to providing the best possible service. By monitoring diversity, we can make sure that our services are inclusive and meet the needs of everyone who lives in our communities. This information helps us identify and address any gaps or barriers, promote equality, and make sure our work supports everyone, whatever their background. Taking a moment to answer these questions, completely anonymously, will help us make Southway's homes and communities more accessible for all.
9.Please select your age group
10.How would you describe your ethnicity?
11.How do you identify your gender?
12.How do you describe your sexual orientation?
13.Do you consider yourself to have a disability?