Service Questions

At DCTA, your opinion matters. Please take this opportunity to provide us with your feedback so that we can better serve the community that we call home. All survey submissions are confidential.

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* 1. Are you currently working from home?

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* 2. Do you currently use DCTA services?

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* 3. If you answered yes, please share why you currently ride DCTA? Check all that apply.

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* 4. What service(s) do you ride most frequently? Check all that apply.

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* 5. DCTA has put many cleaning and protection procedures in place since COVID-19. Which of those procedures makes you feel safe when riding DCTA? Check all that apply.

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* 6. Rate how satisfied you are with the current DCTA safety measures during COVID-19.

  Excellent Good Fair Poor
Enhanced medical-grade cleanings on vehicles
Mask requirement while riding DCTA
Touchless hand sanitizers on vehicles
Safety signage on vehicles and at facilities
Clear vinyl protection barriers between bus operators and passengers

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* 7. If you rated fair or poor, please explain why.

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* 8. What safety precautions have you seen when riding DCTA? Check all that apply.

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* 9. Did you stop riding DCTA during COVID-19?

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* 10. If you answered yes, please share why you stopped riding DCTA. Check all that apply. 

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* 11. How often did you ride DCTA services pre-COVID-19?

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* 12. If you’re not using DCTA services, how are you getting around? Check all that apply

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* 13. When will you return to riding DCTA?

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* 14. Do you have any other feedback for DCTA amidst the COVID-19 pandemic?

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* 15. How do you stay informed about DCTA? Check all that apply.

 
33% of survey complete.

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