Tenant Survey 2020

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* 3. What is your age range ?

16-24 years

25-34 years

35-44 years

45-54 years

55-64 years

65-74 years

75+ years

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* 4. How long have you been a tenant of Access Community Housing ?

Less than 12 months

1-3 Years

4-6 Years

More than 6 years

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* 5. How many people live in your household, including yourself ?

Adults :

Children :

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* 6. Do you or anyone in your household have a long term illness or disability ?

Yes

If 'Yes' please specify if your home is suitable to you & your family's needs

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* 7. Which of these cultural groups do you identify with ?

Aboriginal

Torres Strait Islander

Both Aboriginal & Torres Strait Islander

Australian South Sea Islander

Australian

Other (please specify)

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* 8. In which country were you born ?

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* 9. Do you speak a language other than English at home ?

Yes - please specify which language(s) you speak at home

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* 10. How has Access Community Housing helped you or your family ? (Please tick all that apply)

Feeling safe & secure in my home

Better health and wellbeing

Improved quality of life (better living)

Access and referral to services to help me manage my money

Low cost housing

Access to support services

Provide a safe and secure home

Better access to shops, schools & transport

Knowing my rights and responsibilities to maintain my tenancy

Other (please specify)

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* 11. Overall, how satisfied or dissatisfied are you with the following from
Access Community Housing ?

	Very Satisfied	Satisfied	Neither satisfied or dissatisfied	Dissatisfied	Very dissatisfied
The condition of your property when you first moved in ?	The condition of your property when you first moved in ? Very Satisfied	The condition of your property when you first moved in ? Satisfied	The condition of your property when you first moved in ? Neither satisfied or dissatisfied	The condition of your property when you first moved in ? Dissatisfied	The condition of your property when you first moved in ? Very dissatisfied
The condition of your property now ?	The condition of your property now ? Very Satisfied	The condition of your property now ? Satisfied	The condition of your property now ? Neither satisfied or dissatisfied	The condition of your property now ? Dissatisfied	The condition of your property now ? Very dissatisfied
The location of your property ?	The location of your property ? Very Satisfied	The location of your property ? Satisfied	The location of your property ? Neither satisfied or dissatisfied	The location of your property ? Dissatisfied	The location of your property ? Very dissatisfied
The repairs and maintenance service ?	The repairs and maintenance service ? Very Satisfied	The repairs and maintenance service ? Satisfied	The repairs and maintenance service ? Neither satisfied or dissatisfied	The repairs and maintenance service ? Dissatisfied	The repairs and maintenance service ? Very dissatisfied
The level of staff support ?	The level of staff support ? Very Satisfied	The level of staff support ? Satisfied	The level of staff support ? Neither satisfied or dissatisfied	The level of staff support ? Dissatisfied	The level of staff support ? Very dissatisfied
The prior notice given by staff to enter your property ?	The prior notice given by staff to enter your property ? Very Satisfied	The prior notice given by staff to enter your property ? Satisfied	The prior notice given by staff to enter your property ? Neither satisfied or dissatisfied	The prior notice given by staff to enter your property ? Dissatisfied	The prior notice given by staff to enter your property ? Very dissatisfied
The prior notice given for contractors to enter your property ?	The prior notice given for contractors to enter your property ? Very Satisfied	The prior notice given for contractors to enter your property ? Satisfied	The prior notice given for contractors to enter your property ? Neither satisfied or dissatisfied	The prior notice given for contractors to enter your property ? Dissatisfied	The prior notice given for contractors to enter your property ? Very dissatisfied
The communication by staff via telephone, email, letter and face to face ?	The communication by staff via telephone, email, letter and face to face ? Very Satisfied	The communication by staff via telephone, email, letter and face to face ? Satisfied	The communication by staff via telephone, email, letter and face to face ? Neither satisfied or dissatisfied	The communication by staff via telephone, email, letter and face to face ? Dissatisfied	The communication by staff via telephone, email, letter and face to face ? Very dissatisfied
The overall quality of Housing Service ?	The overall quality of Housing Service ? Very Satisfied	The overall quality of Housing Service ? Satisfied	The overall quality of Housing Service ? Neither satisfied or dissatisfied	The overall quality of Housing Service ? Dissatisfied	The overall quality of Housing Service ? Very dissatisfied

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* 12. Would you like to receive information regarding programs for any of the following ? (tick all that apply)

Using a computer

Cooking on a budget

Women's or Men's groups (Yarn Up)

Arts & crafts

Employment

Domestic & family violence

Community involvement

Literacy & numeracy (reading & writing)

Volunteering

Gardening

Health & wellbeing including mental health

Tenant responsibilities (keeping and caring for my home)

Managing my bills and money

Drug & alcohol information

Child & family wellbeing and family relationships

Community safety and security

Other (please specify)

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* 13. ACHC Tenant Newsletter

	Yes	No	Unsure
Do you read the tenant newsletter ?	Do you read the tenant newsletter ? Yes	Do you read the tenant newsletter ? No	Do you read the tenant newsletter ? Unsure
Is the tenant newsletter interesting to read ?	Is the tenant newsletter interesting to read ? Yes	Is the tenant newsletter interesting to read ? No	Is the tenant newsletter interesting to read ? Unsure

What would you like to see more of in the newsletter ?

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* 14. If you would like to receive the tenant newsletter via email please provide your email address here.

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* 15. Have you made a complaint to Access Community Housing in the last 12 months ?

Yes

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* 16. If 'Yes', were you happy with the outcome ?

Yes

Not applicable

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* 17. Would you be interested in attending the Regional Tenancy Advisory Group ? (The RTAG is a tenant group including public and community housing tenants, meeting every 2 months at 31 Grove Street to discuss tenant needs and concerns)

Yes

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* 18. Your feedback will help us to understand tenants' needs. Please use this space for any suggestions or ideas you may have to help us improve the service we offer to our tenants.

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* 19. If you would like the chance to win one of 3 x $50.00 Woolworths' Grocery Vouchers please provide details below.

Name

Address

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

Tenant Survey 2020