APH Customer Satisfaction Feedback

Thank you for sharing your feedback about APH products through our Customer Satisfaction Survey. This survey is conducted to collect APH performance data as required by the federal Government Performance and Results Act (GPRA). Satisfaction ratings will be summarized and shared with the U.S. Department of Education. All responses will remain confidential, no individual feedback will be submitted.

After each satisfaction question, there is an option to tell us why you chose that rating. The final question is an opportunity to share additional comments about your experiences with APH products and services. A summarized version of these responses may be used to help us continue to provide quality materials and improve product development.

Note: This survey is being generated using a web-based survey administration service with a proven history of accessibility. Screen reader capabilities were considered in the design of this survey. Individual computer systems vary widely in how they perform. If you have trouble accessing or completing this survey, please contact us at surveys@aph.org.

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* 1. Please provide your name in the box below. This information is requested for survey processing purposes only.
We will NOT share this information within APH or with any other organization.

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* 2. Have you ordered or used APH products in an education or rehabilitation setting in the last 12 months?

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* 3. Please indicate the role(s) you held when ordering or using APH products.
Mark all that apply.


Please rate APH products and materials using the criteria listed in the following items.

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* 4. Please rate your satisfaction with the QUALITY of APH materials.

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* 5. Please rate your satisfaction with the TIMELINESS OF DELIVERY of APH materials.

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* 6. Please rate your satisfaction with the APPROPRIATENESS of APH materials for their intended audiences.

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* 7. Please rate your OVERALL SATISFACTION with APH materials.

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* 8. Have you been appointed to serve as an Ex Officio Trustee (EOT) of the American Printing House for the Blind (APH), or are you entering an official survey response for the person who serves as your agency's EOT?
EXPLANATION: Ex Officio Trustees (EOTs) are appointed to administer the Federal Quota Program for State Departments of Education, schools for blind students and students with multiple disabilities, and rehabilitation programs. If you do not serve as an EOT, or if you do not represent an EOT, please select "Neither of the above". Please select "Next" after completing this question.

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