Patient Survey 2025
Please leave any question unanswered if you think it does not apply to you.
OK
1.
Which clinic did you visit/attend?
Smales Farm, Takapuna
Greville Road, Pinehill
2.
The ease of physical access into the clinic was…
Poor
Fair
Good
Excellent
3.
Car parking availability was ....
Poor
Fair
Good
Excellent
Not Applicable
4.
How clear and adequate are the external signage directing you to the clinic?
Poor
Fair
Good
Excellent
Not Applicable
5.
Informative internal signage showing fees, services & open hours is...
Poor
Fair
Good
Excellent
6.
How satisfactory are our opening hours in relation to your needs?
Poor
Fair
Good
Excellent
7.
How safe and secure do you feel in or around Shorecare?
Poor
Fair
Good
Excellent
8.
The general cleanliness of the clinic is .....
Poor
Fair
Good
Excellent
9.
Encouragement to bring family/whanau into the consultation was ....
Poor
Fair
Good
Excellent
Not Applicable
10.
The respect shown for my privacy was....
Poor
Fair
Good
Excellent
Not Applicable
11.
The respect shown for my dignity was ....
Poor
Fair
Good
Excellent
Not Applicable
12.
The staff's concern for me as an individual was ...
Poor
Fair
Good
Excellent
Not Applicable
13.
How well did the staff listen to your concerns and fears
Poor
Fair
Good
Excellent
Not Applicable
14.
The chance for me to ask questions was ....
Poor
Fair
Good
Excellent
Not Applicable
15.
The level of care and skill provided was ...
Poor
Fair
Good
Excellent
16.
How good was the explanation of treatment options?
Poor
Fair
Good
Excellent
Not Applicable
17.
Communication regarding follow-up plans and access follow up care was ....
Poor
Fair
Good
Excellent
Not Applicable
18.
Information regarding accessing and/or receiving test results was ....
Poor
Fair
Good
Excellent
Not Applicable
19.
Consideration of my culture when choosing treatment or advising me was ...
Poor
Fair
Good
Excellent
Not Applicable
20.
How well were your wishes considered and those of your family/whanau when deciding treatment?
Poor
Fair
Good
Excellent
Not Applicable
21.
The time to be seen by a Doctor was ...
Poor
Fair
Good
Excellent
22.
The amount of time given to me for this visit was ...
Poor
Fair
Good
Excellent
23.
Information on how to access primary care services (e.g. a GP) was ...
Poor
Fair
Good
Excellent
Not Applicable
24.
Awareness, signage and availability of information regarding the complaint process is..
Poor
Fair
Good
Excellent
Not Applicable
25.
My overall satisfaction with this visit to the clinic is ...
Poor
Fair
Good
Excellent
26.
The chance of my returning to use this clinic is ....
Poor
Fair
Good
Excellent
Not Applicable
27.
Is there anything we could have done to improve our service ?
(Note: This is an anonymous survey. Comments left will be used to improve our service only. If you wish to forward any concerns/feedback, please direct these to admin@shorecare.co.nz
28.
How did you hear about us?
Google search
Other internet search
Facebook
Neighbourly
Recommendation from family and friends
Hospital referral
GP/Physio referral
I have used Shorecare before
Street signage/Billboard
Other (please specify)
29.
What factor influenced your decision to choose Shorecare for your urgent care needs?
Convenience of location
Reputation and reviews
Quality of care and efficient service
Recommendation from a friend or family member
Hospital/GP/Physio referral
No other alternative/option
Other (please specify)
30.
How old are you?
01-14
15-24
25-64
65 and over
31.
Day of visit:
Mon
Tue
Wed
Thu
Fri
Sat
Sun
32.
Time of visit:
8am-12 pm
12pm-6pm
6pm-10pm
10pm-8am
33.
Are you:
Male
Female
Other
34.
Are you:
NZ European
Maori
Pacific Islander
Chinese
Korean
Japanese
Other
Other (please specify)
