Franklin Avenue Transit Station Renovation Survey The Franklin Avenue Station is being renovated to make it safer, easier to use, and more welcoming. The project will improve access between the street and platform, brighten and rebuild waiting areas, add clearer signage, and include art that reflects the surrounding community. This short survey will take about 7–10 minutes to complete, and your feedback will help Metro Transit understand community priorities for improving Franklin Avenue Light Rail Station. This is one of several opportunities to share your thoughts as the project moves forward. Each phase of engagement will include pop-ups, project conversations with local residents, and discussions at neighborhood meetings and key community institutions.The project timeline illustration outlines key milestones for the Franklin Avenue Transit Station renovation. Work began in Fall 2025 with early planning and community engagement activities. The project will progress through design development, with final design scheduled to begin in Summer 2026.We thank you in advance for your participation. Question Title * 1. How often do you use the Franklin Avenue Light Rail Station? Almost every day A few times a week A few times a month A few times a year I no longer use the station I have never used the station Other (please specify) Question Title * 2. If you no longer use the station, or use it less than you used to, please describe what has changed. Question Title * 3. How do you get to/from the Franklin Avenue Light Rail Station? Select all that apply. Bus Walking/Rolling E-scooter, e-bike or bike Car/Drop-off Other (please specify) Question Title * 4. Why do you use the Franklin Avenue Light Rail station? Select all that apply. I work near the station I live near the station I go to school near the station I visit family and friends near the station I do other activities, shopping or community experiences near the station The station is a transfer point for me on the way to my final destination Question Title * 5. What do you like about using the Franklin Avenue Light Rail Station? Question Title * 6. What challenges have you or someone you know faced when trying to access or use the station? Question Title * 7. Based on the time of day or night, how does your station experience change? Question Title * 8. If you use Franklin Avenue to access the station, what road conditions would improve your experience? Please refer to the above illustration. Question Title * 9. Rank the following accessibility improvements from what you would most like to see, to what you would least like to see: (Rank from #1 being most like to see to #5 being least like to see) Question Title * 10. What would make you feel safer at the station? Select all that apply. Better visibility: More lighting, fewer hiding spots or tucked away places More security staff Increased Metro Transit Police presence More fare enforcement staff (TRIP Ambassadors checking rider fares on trains and platforms) More technology: Emergency phones and cameras More frequent station cleanings and removal of bodily fluids, trash, needles, etc. Question Title * 11. What would make youth feel more welcome at the station (youth created art, safer waiting spaces, more safety ambassadors, events or programs at the station)? Question Title * 12. How can the station better support families? More seating and stroller-friendly areas Clearer signs for directions Safer crossings and walkways nearby Family-friendly artwork or displays Additional resources (food vending nearby, bathrooms, programming) Other (please specify) Question Title * 13. What is your preferred bus stop or train station? Why? Question Title * 14. The following are project priorities for the Franklin Avenue Light Rail Station Redesign. Which project priority is the most important to you? Accessibility: Provide reliable, safe, and consistent access throughout the station area Community Identity: Create a welcoming platform area that celebrates the culture and history of the community surrounding the station and seeks to connect users to the community Customer Experience & Safety: Prioritize comfort, cleanliness, visibility, wayfinding, and personal safety to support a better station experience for all Mobility: Improve bus, walking, and bike access in the station area, and encourage safe interactions between these transportation options Neighborhood Connection: Strengthen neighborhood connections and support community-led development in the station area Sustainability & Resilience: Pursue sustainable and resilient design choices to support station maintenance and increase resilience to the impacts of a changing climate Question Title * 15. What would you like to see included that isn’t listed in these priorities? Question Title * 16. What else would you like Metro Transit to know about the Franklin Avenue Light Rail Station? Next