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Annual Patient Survey 2026
Annual Patient Survey 2026
Thinking about your most recent interactions with the surgery, please answer the following questions to help us review and improve our patient services. The survey is running throughout October.
Thank you for your help.
Patient Experience of Requesting an Appointment
1.
Have you submitted an appointment request in the last 12 months?
Yes
No
N/A
If you have answered yes, please answer the following?
2.
How did you find the process of submitting an appointment request?
Very Good
Good
Satisfactory
Challenging
N/A
3.
How did you submit your appointment requested?
Online via the Surgery Website
Over the Telephone
In Reception
N/A
4.
How quick was the response to your request for an appointment?
Same working day
By the end of the next working day
N/A
Patient Experience of Contact
5.
Generally, how easy it is to get through to someone at the practice on the telephone?
Very Easy
Easy
Neither Easy nor Difficult
Difficult
Very Difficult
6.
How easy is it to use the Northlands Surgery Website to look for information or access services?
Very Easy
Easy
Neither Easy nor Difficult
Difficult
Very Difficult
7.
Were you satisfied with the timing of the appointment offered?
Yes
No
I was not offered an appointment
N/A
8.
Overall, how would you describe your experience of making an appointment?
Very Good
Good
Neither Good nor Poor
Poor
Very Poor
N/A
9.
Overall, how would you describe your experience of Northlands Surgery?
Very good
Good
Neither good nor poor
Poor
Very poor
N/A
10.
Have you had a blood test within the surgery in the last 12 months?
Yes
No
N/A
11.
If yes, could you access the results?
Yes
No
N/A
12.
Generally, do you find text messaging from the surgery helpful?
Yes
No
N/A
13.
How do you use online services such as the NHS App, SystmOnline?
Order repeat medication
Check test results
View my patient record
Send online messsages
Complete questionnaires
N/A
Quality of Care
14.
How was the care you received in your last consultation?
Very Good
Good
Neither Good nor Poor
Poor
Very Poor
N/A
15.
Do staff answer questions in a way you understand?
Yes
No
N/A
16.
Do you feel involved in decisions about your care?
Yes
No
N/A
17.
Have you been invited for an annual review for your long term health condition?
Yes
No
N/A
18.
Do you feel empowered to manage your long term condition with the Practice's support?
Yes
No
N/A
19.
Do you know how to give feedback to the Surgery, ie give a compliment or make a complaint?
Yes
No
Friends & Family Test
20.
How likely are you to recommend Northlands to your family and friends?
Extremely likely
Likely
Neither likely nor unlikely
Unlikely
Extremely unlikely
Don't know
About You
21.
Please tell us your age?
Under 16
17-24
25-34
35-44
45-54
55-64
65-74
75-84
85+
22.
Which gender to you identify with?
Male
Female
Non-binary
Prefer to self-describe/prefer not to say
23.
Please indicate which ethnicity you identify with?
White
Black/African/Caribbean/Black British
Mixed/Multiple Ethnic Groups
Asian/Asian British
Other Ethnic Group
Prefer not to say
24.
If you have any suggestions/comments, please add them below
With many thanks to the Northlands' Patient Participation Group (PPG) for organising and managing the Patient Survey.
25.
If you would like to join our PPG, please leave your name and contact details: