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Customer Satisfaction Survey
1.
Which best describes your role in your organization's use of Omnia?
Decision-maker
Decision-maker and end user
Frequent end user
Occasional end user
Other (please specify)
2.
How long have you been a client of The Omnia Group?
Less than 1 year
1 - 2 years
3 - 5 years
6 - 10 years
More than 10 years
Not sure
3.
On a scale of 0 to 10,
How likely is it that you would recommend The Omnia Group to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
4.
Overall, how satisfied or dissatisfied are you with the Omnia behavioral profiles, such as Custom and/or Target Profile?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
5.
How easy is it to use our platform?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
6.
How would you rate the quality of your customer service interactions?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
7.
How would you rate the overall value of our profiles?
Excellent
Above average
Average
Below average
Poor
8.
How responsive have we been to your questions about our services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
9.
How likely are you to continue working with us?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
10.
What could we do to better support your organization’s needs?
11.
What has been the most valuable part of working with us?
12.
If you are open to discussing your experience and results further, please provide your email address. (Optional)
Current Progress,
0 of 12 answered
