The County of Volusia is looking for feedback from Spring Hill community members. We need your help understanding what is most important to you and how we can improve our services to better meet your needs.
 
The County of Volusia and the City of DeLand both provide public services in Spring Hill.

Generally:

  • Volusia County serves people who live in unincorporated areas. (Unincorporated areas are not within a city.)
  • The City of DeLand serves people who live in the city’s limits.

An easy way to tell if you live in unincorporated Volusia County or within the city limits is by the color of your garbage can:

  • If your garbage can is green, you live in the City of DeLand.
  • If your garbage can is blue, you live in unincorporated Volusia County.
 
We want to hear from you about the services the County of Volusia provides. If you live in the city, we can share your thoughts with our friends at the City of DeLand, but we can only control those services the County provides – like the blue garbage cans.

The survey should take about 10 minutes or less to finish, and is completely anonymous. We really are interested in understanding your needs better, so please share as many thoughts as you can.

Please complete this survey by April 15th.
WE REALLY APPRECIATE YOUR HELP!

Question Title

This map shows which parts of Spring Hill are within the City of DeLand, and which are within unincorporated Volusia County.

Map of Spring Hill CRA

Question Title

Community Assistance

<span style="color: #016bb8; font-size: 18pt;"><strong>Community Assistance</strong></span>
The community assistance division of Volusia County government is here to help you! We provide emergency assistance for utilities, rent, mortgage, dental, and prescriptions as well as help with indigent burial. This assistance is available 1-2 times a year, and people qualify for services based on their income.

Question Title

* 1. Were you aware that if you are unable to pay your utility bill, you can apply online for assistance through the County?

Question Title

* 2. So we can assess need, please indicate the current status of your utility account:

Question Title

* 3. Did you know you can call for an appointment to meet with a caseworker to help you with your rent or mortgage payments through the County?

Question Title

* 4. So we can assess need, please indicate the current status of your rent or mortgage payment:

Question Title

Animal Services

<strong><span style="font-size: 18pt; color: #016bb8;">Animal Services</span></strong>
The Animal Services Division provides low‐cost spay and neuter services to residents of unincorporated Volusia County. Its Animal Control Officers also help keep residents and animals safe by responding to a variety of calls about domestic animals. They even hold events to microchip pets or distribute free pet food!

Question Title

* 5. Which of the following would help you in caring for your pet? (Mark all that apply.)

Question Title

* 6. If you are or have considered surrendering your pet to a shelter, what resources could the County provide to help you keep your pet? (Mark all that apply.)

Question Title

Volusia County Emergency Medical Services

<span style="font-size: 18pt; color: #016bb8;"><strong>Volusia County Emergency Medical Services</strong></span>
We are dedicated to our mission of providing timely, high-quality, cost-efficient service to all Volusia County residents.
When should you call 9-1-1?

We want to make sure people get the medical care they need from the most appropriate resource. Sometimes, people call 9-1-1 for an ambulance when they are sick because they either don’t have any other way to get medical care (in other words, they don’t have a regular doctor they go to), or because they have no other transportation to get to the doctor.

Examples of when 9-1-1 should be
called include:

  • Chest pain or pressure
  • Shortness of breath
  • Change in consciousness (unconscious, confused, sluggish)
  • Head injury or spinal injury
  • Coughing or vomiting blood
  • Ingestion of a poisonous substance
  • Bleeding that will not stop
  • Sudden injury from a motor vehicle accident, near drowning, deep cut or large wound
  • Choking
  • Fainting or feeling as if you are going to faint
  • Upper abdominal pain or pressure

Question Title

* 7. Have you ever had to call 911 for medical help, but it was not an emergency?

Question Title

* 8. Have you ever called for an ambulance for medical assistance, but did not need to be transported to the emergency room?

Question Title

* 9. Have you ever had to call for an ambulance to take you to an emergency room because you had no other way to get there?

Question Title

* 10. Did you know you can get your blood pressure checked at any local fire station?

Question Title

Road & Bridge

<span style="color: #016bb8;"><strong><span style="font-size: 18pt;">Road &amp; Bridge</span></strong></span>
Volusia County’s Road & Bridge and Traffic Engineering divisions maintains the county’s transportation system, including road repairs, sidewalks, mowing and trimming, traffic signs and signals, speed limits and drainage systems.

Question Title

* 11. Please rate your overall satisfaction with the maintenance of roads in Spring Hill.

Question Title

* 12. What road needs a little more attention?

Question Title

* 13. Please rate your overall satisfaction with the maintenance of sidewalks Spring Hill.

Question Title

* 14. Is there a location where a sidewalk is needed?

Question Title

* 15. Please rate your overall satisfaction with the maintenance of signs, drainage systems, and medians and shoulders (i.e., mowing the grass) in Spring Hill.

Question Title

* 16. Are additional traffic control measures or traffic enforcement needed to reduce speeding in the Spring Hill area?

Question Title

* 17. If Yes, what should be done? (Mark all that apply.)

Question Title

* 18. Where?

Question Title

Solid Waste

<span style="color: #016bb8;"><strong><span style="font-size: 18pt;">Solid Waste</span></strong></span>
Volusia County’s Solid Waste Division provides solid waste collection to households in the unincorporated area through a contract with FCC Environmental Services Florida. Weekly service includes garbage, bulky item, dual‐sort recycling and yard trash collection. We look forward to your feedback regarding weekly services!

Question Title

* 19. Are your weekly garbage, recycling and yard trash picked up at a reasonable time on their scheduled days?

Question Title

* 20. Each week on garbage day, FCC will pick up four household bulk items such as old furniture, mattresses, carpet, tires, etc. Have you ever placed your large, bulk items out on garbage day for pickup?

County residents can drop off household hazardous waste and obsolete electronics at the West Volusia Transfer Station and Tomoka Farms Road Landfill year-round without charge.

Question Title

* 21. Did you know you can drop off household hazardous waste – such as old paint, household chemicals, solvents, etc. – for free?

Question Title

* 22. Did you know you can drop off old electronics for recycling, such as televisions, computers, monitors, etc., for free?

Question Title

* 23. Did you know residents can pick up free paint at the West Volusia Transfer Station or the Tomoka Farms Road Landfill paint exchange areas?

Question Title

Code Enforcement

<span style="color: #016bb8;"><strong><span style="font-size: 18pt;">Code Enforcement</span></strong></span>
Code Enforcement works alongside residents to maintain safe and vibrant neighborhoods and business centers. The primary goal is to make sure people are following various laws adopted by the County Council that apply to buildings, zoning, landscaping and signs. Staff handles everything from concerns about a broken‐down car in your neighbor's yard to someone constructing or modifying a building without a permit. Staff replies to concerns raised by residents and business owners, but does not actively patrol county areas.

Question Title

* 24. What are the top three code enforcement issues in your neighborhood? (Please pick three.)

Question Title

* 25. How likely are you to contact Volusia County Code Enforcement if you observe any code enforcement issues?

Question Title

* 26. Are you aware that Volusia County Code Enforcement accepts anonymous complaints?

Question Title

* 27. If you could remain anonymous, how likely are you to contact Volusia County Code Enforcement if you observe code enforcement issues?

Question Title

* 28. Are you aware of neighbors who struggle to maintain their home/property due to health or money reasons?

Question Title

* 29. In your opinion, how important is code enforcement to improving the Spring Hill area?

Question Title

* 30. What do you think the County should do to help people in your area?

Tell us about yourself!

Question Title

* 31. How old are you?

Question Title

* 32. What is your gender?

Question Title

* 33. How many people live in your household?

Question Title

* 34. Do you live in the Spring Hill area?

Question Title

* 35. Where do you live?

Question Title

* 36. What is the estimated monthly gross income (before taxes) for your entire household?

Question Title

Image

T