WDA Customer Satisfaction Survey 2026

Whangarei Airport is committed to providing the best possible experience for our customers. To better understand what is working and what can be improved, your input and feedback are vital to provide a stronger airport product and route network to support the changing needs of our customers.

We realise there are many surveys these days so have tried to keep this brief.

We appreciate just a short amount of your time to provide us with some feedback.

All responses received will remain anonymous.

Many thanks,

The team at the Whangarei District Airport

Question Title

* 1. How long have you been a customer of Whangarei Airport?

This is my first time through

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't been through your airport

Question Title

* 2. Overall, how satisfied or dissatisfied are you with the facilities at Whangarei Airport?

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied	N/A
Terminal cleanliness	Terminal cleanliness Very satisfied	Terminal cleanliness Somewhat satisfied	Terminal cleanliness Neither satisfied nor dissatisfied	Terminal cleanliness Somewhat dissatisfied	Terminal cleanliness Very dissatisfied	Terminal cleanliness N/A
Carparking facilities	Carparking facilities Very satisfied	Carparking facilities Somewhat satisfied	Carparking facilities Neither satisfied nor dissatisfied	Carparking facilities Somewhat dissatisfied	Carparking facilities Very dissatisfied	Carparking facilities N/A
Free Wifi	Free Wifi Very satisfied	Free Wifi Somewhat satisfied	Free Wifi Neither satisfied nor dissatisfied	Free Wifi Somewhat dissatisfied	Free Wifi Very dissatisfied	Free Wifi N/A
Rental Cars	Rental Cars Very satisfied	Rental Cars Somewhat satisfied	Rental Cars Neither satisfied nor dissatisfied	Rental Cars Somewhat dissatisfied	Rental Cars Very dissatisfied	Rental Cars N/A
Cafe	Cafe Very satisfied	Cafe Somewhat satisfied	Cafe Neither satisfied nor dissatisfied	Cafe Somewhat dissatisfied	Cafe Very dissatisfied	Cafe N/A
Toilet cleanliness	Toilet cleanliness Very satisfied	Toilet cleanliness Somewhat satisfied	Toilet cleanliness Neither satisfied nor dissatisfied	Toilet cleanliness Somewhat dissatisfied	Toilet cleanliness Very dissatisfied	Toilet cleanliness N/A
Taxi availabilty	Taxi availabilty Very satisfied	Taxi availabilty Somewhat satisfied	Taxi availabilty Neither satisfied nor dissatisfied	Taxi availabilty Somewhat dissatisfied	Taxi availabilty Very dissatisfied	Taxi availabilty N/A
Bus availabilty	Bus availabilty Very satisfied	Bus availabilty Somewhat satisfied	Bus availabilty Neither satisfied nor dissatisfied	Bus availabilty Somewhat dissatisfied	Bus availabilty Very dissatisfied	Bus availabilty N/A

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* 3. How likely is it that you would recommend Whanagarei Airport to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 4. Which of the following words would you use to describe flights to and from Whangarei? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

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* 5. How well do flights meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 6. How likely are you to use Whangarei Airport again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 7. If you could make one suggestion to help improve Whangarei Airport, what would it be?

Question Title

* 8. If you would like to go in the draw to win a $100 Prezzie card, please enter your contact details. Your details will be collected, only used for the administration of this prize and no marketing material will be sent to you.