TMS Passenger Promise Form

Please note, due to a staff shortage there will be a delay to the processing of your Passenger Promise claims until the end of April. We apologise for the inconvenience of this, and all claims will be processed the first week of May.

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* 1. What is your full name?

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* 2. What date did you travel?

Date / Time

Date

Time

AM/PM

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* 3. Which bus were you planning to catch?

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* 4. Which bus stop were you waiting at?

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* 5. How did you actually make your journey?

Another operator's bus / tram / train

Taxi / Uber etc

By car / got a lift

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* 6. Please enter your email address or telephone number so we can contact you about your refund, if needed

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* 7. Please enter your Bank Account Number (8 digits)

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* 8. Please enter your Bank Sort Code (6 digits)

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* 9. Please enter the full name on your Bank Account

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* 10. How much money are you claiming back? If this is for a bus / train / tram ticket or taxi fare this must not exceed the amount printed on the receipt. If this is for a mileage reimbursement please enter the number of miles and we will calculate the reimbursement.

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* 11. Please provide a copy of your alternative travel ticket / receipt.
Please note that screenshots or copies of bank statements will not be accepted. If you are providing a receipt from Uber/Bolt, please attach the full PDF receipt, not the email.

TMS Passenger Promise Form

Question Title

* 1. What is your full name?

Question Title

* 2. What date did you travel?

Question Title

* 3. Which bus were you planning to catch?

Question Title

* 4. Which bus stop were you waiting at?

Question Title

* 5. How did you actually make your journey?

Question Title

* 6. Please enter your email address or telephone number so we can contact you about your refund, if needed

Question Title

* 7. Please enter your Bank Account Number (8 digits)

Question Title

* 8. Please enter your Bank Sort Code (6 digits)

Question Title

* 9. Please enter the full name on your Bank Account

Question Title

* 10. How much money are you claiming back? If this is for a bus / train / tram ticket or taxi fare this must not exceed the amount printed on the receipt. If this is for a mileage reimbursement please enter the number of miles and we will calculate the reimbursement.

Question Title

* 11. Please provide a copy of your alternative travel ticket / receipt. Please note that screenshots or copies of bank statements will not be accepted. If you are providing a receipt from Uber/Bolt, please attach the full PDF receipt, not the email.

* 11. Please provide a copy of your alternative travel ticket / receipt.
Please note that screenshots or copies of bank statements will not be accepted. If you are providing a receipt from Uber/Bolt, please attach the full PDF receipt, not the email.