Welcome to our survey.
There are lots of ways to give feedback about healthcare concerns and some feedback services might be easier to use than others. The results from this survey will be shared with feedback services to help them improve their services and ultimately health care.
Please note: Your responses will be anonymous and confidential. We will not be able to identify you as an individual from your responses. Because this survey is anonymous, nothing you say will affect any care or financial aspect of your life.
Completing this survey tells us that you are giving consent to take part. As the survey is anonymous, you won't be able to remove your responses after pressing submit. It will take about 10 minutes to complete.
Thank you for your time in helping us improve healthcare services, Jenni Murray, Researcher (yqsradmin@bthft.nhs.uk)
This work is being undertaken by the Yorkshire and Humber Patient Safety Research Collaboration and is funded by NIHR.
This survey asks about concerns that you or someone you care for have had with their healthcare, and your experience of giving feedback to services.
'Concerns' mean things like treatments or procedures that went wrong, missed or delayed diagnosis or treatment, or medicine errors, but there may be other examples where things went wrong. Remembering these might bring up some feelings for you and we provide contact details for organisations that might be helpful at the end of this survey.
You might have more than one care concern but for this survey we are interested in your most recent concern. The goal is to understand how people who have healthcare concerns deal with them and their experience of using feedback services like PALS or Friends & Family Test.
'Concerns' mean things like treatments or procedures that went wrong, missed or delayed diagnosis or treatment, or medicine errors, but there may be other examples where things went wrong. Remembering these might bring up some feelings for you and we provide contact details for organisations that might be helpful at the end of this survey.
You might have more than one care concern but for this survey we are interested in your most recent concern. The goal is to understand how people who have healthcare concerns deal with them and their experience of using feedback services like PALS or Friends & Family Test.
There are lots of ways to give feedback about healthcare concerns and some feedback services might be easier to use than others. The results from this survey will be shared with feedback services to help them improve their services and ultimately health care.
Please note: Your responses will be anonymous and confidential. We will not be able to identify you as an individual from your responses. Because this survey is anonymous, nothing you say will affect any care or financial aspect of your life.
Completing this survey tells us that you are giving consent to take part. As the survey is anonymous, you won't be able to remove your responses after pressing submit. It will take about 10 minutes to complete.
Thank you for your time in helping us improve healthcare services, Jenni Murray, Researcher (yqsradmin@bthft.nhs.uk)
This work is being undertaken by the Yorkshire and Humber Patient Safety Research Collaboration and is funded by NIHR.
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