Plan Participant Survey

NWPP is committed to offering healthcare benefits that meet the needs of our members and their families. This short survey is designed to help us better understand how you access and use your benefits, your awareness of current programs, and what types of wellness resources would be most valuable to you in the future.

Enter to win one of five $100 Visa gift cards! By completing the full survey and providing your name and email you will be entered to win one of five $100 Visa gift cards!

Your responses are confidential and will be used only to help guide improvements to our plan communications, benefits and wellness offerings. The survey should take just a few minutes to complete, and your feedback is greatly appreciated.

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* 1. What type of NWPP participant are you?

Active Member

Retired Member

Spouse or legal domestic partner

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* 2. What is your age?

18-24

25-34

35-44

45-54

55-64

65+

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* 3. How do you prefer to receive information about your benefits? Please select all that apply.

Physical mail to my home

Text

In-person (union hall, meetings)

At work (handouts, flyers, stewards)

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* 4. If you have a question about your health benefits, how do you find answers? Please select all that apply.

Visit the NWPP benefits website: www.nwplumberstrust.com

Check my Summary Plan Description or other Plan documents

Speak to someone at my local union

Talk to my union steward

Talk to HR at my employer

Visit the health plan website – such as www.premera.com

Read the NWPP newsletter that comes to my home

Read an NWPP flyer or handout at my job site

Call the number(s) listed on my health card

My spouse or another family member usually handles this for me

I don’t have questions about my benefits

Other (please specify)

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* 5. What do you have the most questions or confusion about? Please select all that apply.

Eligibility and enrollment

Medical services – what’s covered, what providers or facilities are in-network

Claims or bills I received

Prescription drugs – what pharmacies are in-network, what’s covered, medication costs

Vision – what’s covered, where I can go

Dental – what’s covered, where I can go

Mental health – what’s covered, where I can go, my options for care

Medicare coverage – when I am eligible, how to apply

I don’t have questions about my benefits

Other (please specify)

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* 6. Uprise Health is a member assistance program (MAP) offered by NWPP at no cost to you. The MAP provides confidential mental health and stress support, including up to five free visits a year with a counselor. Where have you heard about the Uprise Health MAP? Please select all that apply.

Union hall

Breakroom flyer

Mail

NWPP Newsletter

Website: www.nwplumberstrust.com

Word of mouth

I’ve not heard of it before

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* 7. Which of these Uprise MAP services might you or a covered family member be interested in? Select all that apply.

Confidential counseling (in-person, video or phone)

24-hour crisis help

Adult and eldercare services

Financial advice services

Child and parenting services

Legal guidance services

App with video or text chat with care professional or coach

Self-directed learning modules to help reduce stress

Webinars and trainings

Online peer support groups (addiction, recovery, anxiety, depression, grief, parenting, etc.)

AI chatbot for emotional support and wellness check-ins

None – I/we are not likely to use this service

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* 8. If you have engaged with Uprise Health, what was your experience? Please select all that apply.

N/A - I have not engaged with the Uprise program

I signed up and received helpful services or resources

I signed up but did not end up using the service

I signed up and am continuing to use Uprise

I was interested but had trouble signing up

I wasn’t sure how to sign up

I signed up and received services or resources but did not find it helpful

Other (please specify)

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* 9. Which of the following health and wellness programs might you or a family member be interested in? Select all that apply.

Weight management – app based, telephonic or virtual with a health coach

Virtual health coaching to improve exercise, nutrition, stress, and other health habits

Chronic condition management – to manage diabetes, asthma, and other conditions

Help quitting smoking, vaping and/or chewing tobacco

Back, neck, knee pain support tools – such as virtual physical therapy or self-led videos

Mental health support and stress/anxiety management

Expanded fertility or maternity services

Expanded addiction recovery services

Cancer care management services

Financial planning services

Other (please specify)

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* 10. Do you have a primary care provider?

Yes, I have an established provider

Yes, but I don’t see them regularly

No, I don’t have a primary care provider

No, but my spouse or dependents do

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* 11. If you or your family members have used the Emergency Room (ER) over the past 12 months, what was the reason? Please select all that apply.

It was a life-threatening emergency

It was easier than making an appointment

I couldn’t get a timely appointment with my doctor

My doctor wasn’t available

It was more conveniently located than my doctor’s office

I needed care that my regular provider doesn’t offer

When I need care, I usually go to the ER

I (we) haven’t visited the ER

Other (please specify)

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* 12. If you or your family members have delayed or avoided medical care over the past 12 months, what was the reason? Please select all that apply

I had concerns over the cost of care

I am too busy

I couldn’t find an appointment time that worked for me

I couldn’t find a provider in my area

The clinic or provider was too far away

I wasn’t sure where to go for care

I haven’t avoided or delayed care

Other (please specify)

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* 13. What do you like most about your NWPP benefits? What could use improvement? (optional)

If you have completed the full survey and would like to enter to win one of the Visa gift cards, please provide your contact information. One entry per eligible active member or covered spouse or legal domestic partner.

If you do not wish to enter, you can skip to the end. Please remember to click "done" at the end of the survey to submit your responses.

Plan Participant Survey

Question Title

* 1. What type of NWPP participant are you?

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* 2. What is your age?

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* 3. How do you prefer to receive information about your benefits? Please select all that apply.

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* 4. If you have a question about your health benefits, how do you find answers? Please select all that apply.

Question Title

* 5. What do you have the most questions or confusion about? Please select all that apply.

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* 6. Uprise Health is a member assistance program (MAP) offered by NWPP at no cost to you. The MAP provides confidential mental health and stress support, including up to five free visits a year with a counselor. Where have you heard about the Uprise Health MAP? Please select all that apply.

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* 7. Which of these Uprise MAP services might you or a covered family member be interested in? Select all that apply.

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* 8. If you have engaged with Uprise Health, what was your experience? Please select all that apply.

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* 9. Which of the following health and wellness programs might you or a family member be interested in? Select all that apply.

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* 10. Do you have a primary care provider?

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* 11. If you or your family members have used the Emergency Room (ER) over the past 12 months, what was the reason? Please select all that apply.

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* 12. If you or your family members have delayed or avoided medical care over the past 12 months, what was the reason? Please select all that apply

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* 13. What do you like most about your NWPP benefits? What could use improvement? (optional)

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* 14. Please provide your full name as enrolled in the Trust.

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* 15. Please provide your email address.