Your experiences as a consumer or customer of services

Thank you for taking the time to complete this survey. It has been developed by COTA Australia, the national peak body representing the rights and interests of older Australians.

This survey invites older Australians to share their experiences of being listened to, being heard, and having their say specifically in aged care services or in everyday life. We want to understand what good looks like from your perspective.

Your responses are anonymous. We do not collect any identifying information. Please do not include your name, address, or any details that could identify you or anyone else in your responses.

The survey takes approximately 15 minutes. You can stop at any time.

Your responses will help shape practical resources for aged care providers on how to genuinely listen to and involve the people they serve, and contribute to our advocacy work.