Patient Survey 2026

This survey has been reviewed and supported by the Practice Patient Participation Group (PPG). The PPG helps the practice ensure that patient views are listened to and used to support ongoing improvement.
We would like your views on your recent experience of our practice. Your feedback helps us understand what is working well and where we may be able to improve. All responses are anonymous.

1. Contacting the Practice and Appointments

1.How easy was it for you to contact the practice?

2.Were you able to arrange an appointment or support that met your needs?

3.Thinking about your appointment, how did you feel about the waiting time?

4.Information about how to book appointments is clear and easy to understand.

2. Your Consultation or Care

5.During your appointment, you felt listened to.

6.You felt involved in discussions and decisions about your care where appropriate.

7.You felt confident in the care or advice you received.

3. Reception and Administration

9.Staff respected your privacy when dealing with your enquiry.

10.Your enquiry or request was dealt with in a reasonable time.

4. Information and Communication

11.Any information you were given (for example about tests, results or next steps) was clear.

12.You understood what would happen next after your contact with the practice.

5. Online and Digital Services (if used)

13.If you used online services (such as the NHS App or online forms), how easy were they to use?

14.Online services offered by the practice meet your needs.

6. Respect and Kindness

16.You felt comfortable during your contact with the practice.

7. Accessibility and Support

17.The practice makes reasonable efforts to meet your individual needs.

18.You know how to let the practice know if you need any extra support or adjustments.

8. Overall Experience

19.Overall, how would you rate your experience of the practice?

20.You would feel happy contacting the practice again if needed.

21.You feel able to raise feedback, concerns or suggestions with the practice if needed.

22.Is there anything you feel the practice does particularly well?

23.Is there anything you feel could be improved?

Patient Survey 2026

April 2026