Copy of Community Action of Orleans & Genesee Inc.

2023 Customer Satisfaction Survey

As a valued customer of Community Action, your feedback is important to us.

Thank you for filling out this survey to help us improve our services and programs.

Question Title

* 1. Are you a

First time customer/program participant?

Repeat customer/program participant

Question Title

* 2. Where do you live?

Orleans County

Genesee County

Other (please specify)

Question Title

* 3. Which services/programs did you receive assistance from? (check all that apply)

Community Action Transportation (CATS)

Child Care Resource & Referral (CCR&R)

Eastern Orleans Community Center (Holley Center)

Emergency Services only (food, rent, utilities)

Family Development/Case Management

Early Head Start Child Care Partnership Program (EHSCCP)

Head Start/Early Head Start (HS/EHS)

Helping Youth ACT Responsibly (ACT)

Main Street Store (MSS)

Weatherization/Housing Rehabilitation

Did not receive assistance, please explain why

Question Title

* 4. On a scale of 1-10, with 1 being unsatisfied and 10 being very satisfied, did you feel the services you needed were available and easy to access?

1 Unsatisfied

5 Somewhat Satisfied

10 Very Satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 5. Were you referred to/for other services?

Yes

If yes, where?

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* 6. How did you hear about our services or programs?

Word of mouth (ex: a friend, family member, or neighbor)

Past experience with our agency

Website/Social media

Referred by other agency- please list agency

None of the above

Question Title

* 7. On a scale of 1-10, with 1 being not responsive and 10 being completely responsive, how responsive were we to your needs, questions, concerns?

1 Not Responsive

5 Somewhat Responsive

10 Completely Responsive

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 8. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely are you to recommend our services to a friend, family member or neighbor?

1 Unlikely

5 Somewhat Likely

10 Very Likely

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 9. On a scale of 1-10, with 1 being not helpful and 10 being very helpful, how helpful was staff/volunteer?

1 Not Helpful

5 Somewhat Helpful

10 Very Helpful

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 10. On a scale of 1-10, with 1 being unsatisfied and 10 being very satisfied, did you feel you were treated with dignity and respect by staff and/or volunteers?

1 Unsatisfied

5 Somewhat Satisfied

10 Very Satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 11. On a scale of 1-10, with 1 being unsatisfied and 10 being very satisfied, how would you rate the quality of your experience?

1 Unsatisfied

5 Somewhat Satisfied

10 Very Satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 12. What could we do better?

Question Title

* 13. Optional: Would you be interested in Volunteering at one of the following locations:

Community Action Administrative Office in Orleans or Genesee County: Volunteers assist in maintaining our administrative office (Time Commitment 3-4 Hours) Job duties include- Answering phones, assist walk-ins, answer door/greet clients coming in and light cleaning

Pop Up Food Pantry: (Albion) Volunteers assist in packing and handing out food boxes to community members/families (Time Commitment 2-3 Hours.)

Main Street Thrift Store: Volunteers assist with operating and maintaining the store- (Time Commitment 2-4 Hours) Job duties include- Decorating/creating displays, cleaning, hanging clothing, preparing and cleaning merchandise.

Eastern Orleans Community Center: Volunteers assist with maintaining the boutique and serving lunches. (Time Commitment 2-3 Hours)Job duties include- Help with sorting donations and keeping the boutique clean and organized, and help serve daily lunches to community members.

Main Office/Handyman and Maintenance: Volunteers needed for projects, outdoor work, and assist in maintenance. (Location and time vary based on program needs.)

Sharing your personal story with us? If yes, please provide your contact information below

Other (please specify)