WYBOT Customer Experience Survey Question Title * 1. Where have you seen or heard about our company before purchasing WYBOT product? Amazon Shopify Online advertising Search engine (e.g., Google) Retail store display Word of mouth Other Question Title * 2. Through which channel(s) did you last purchase WYBOT product? Amazon Walmart Ebay Bestbuy Tiktok ManoMano Cdiscount Shopify www.wybotpool.com www.eu.wybotpool.com Offline Retail store Other Question Title * 3. What type of WYBOT product did you purchase? Cordless robotic pool cleaner Corded robotic pool cleaner Handheld pool cleaner Question Title * 4. Please select the statement that best describes how frequently you purchase WYBOT product in each year since 2022 Never purchased Purchased once Purchased twice Purchased three times or more 2022 2022 Never purchased 2022 Purchased once 2022 Purchased twice 2022 Purchased three times or more 2023 2023 Never purchased 2023 Purchased once 2023 Purchased twice 2023 Purchased three times or more 2024 2024 Never purchased 2024 Purchased once 2024 Purchased twice 2024 Purchased three times or more 2025 to date 2025 to date Never purchased 2025 to date Purchased once 2025 to date Purchased twice 2025 to date Purchased three times or more Question Title * 5. Please indicate the total dollar amount you have spent on WYBOT products since 2022 2022 (USD) 2023 (USD) 2024 (USD) 2025 to date (USD) Question Title * 6. How satisfied are you with WYBOT products? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 7. How is the performance of WYBOT product in cleaning your pool? Extremely effective Very effective Somewhat effective Not so effective Not at all effective Question Title * 8. How easy was it to set up and operate WYBOT product? Very easy Easy Neither easy nor difficult Difficult Very difficult Question Title * 9. How satisfied are you with the customer support provided for WYBOT product? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 10. On a scale of 1-10, how likely would you recommend WYBOT robotic pool cleaner to others? 0 10 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 11. Compared to other robotic pool cleaner brands, how do you rate WYBOT product? Better About the same Worse WYBOT is the only brand I have used so far Question Title * 12. Will you continue to buy WYBOT product in the future? Yes No Question Title * 13. Do you have any additional thoughts or feedback you’d like to share with us? Done