Elizabethtown Borough Downtown Parking Survey

This survey is intended to help Elizabethtown Borough better understand what is working, what is frustrating, and what improvements would make downtown parking better for residents, customers, and visitors.

1.How often do you park downtown?

Daily

A few times per week

During special events

It varies

4.Where do you usually park downtown?

On-street metered parking

Municipal parking lot

Private lot

5.Which municipal lot do you typically use?

8.How would you rate your experience using downtown parking meters?

Poor

1 star

Neutral

2 stars

Good

3 stars

Very good

4 stars

9.What issues have you experienced with parking meters? Select all that apply.

Meter was not working (e.g., did not accept coins)

Meter was hard to read

Instructions were unclear

Meter was difficult to reach or use (e.g. snow banks, weather, distance, location)

I was unsure how much time I had paid for

I could not easily add more time

Meter location was unclear or inconvenient

Meter did not appear to match the parking space

I have not had issues

Other (please specify)

10.What would make parking meters easier to use?

11.Which payment options should be available at downtown parking meters? Select all that apply.

Coins

Credit and/or debit card - tap, inset or swipe

Smartphone app

QR code payment

Other (please specify)

12.How important is it that the Borough offer payment options for parking through parking meters (e.g. coins, debit, and credit) as an alternative to using a parking app through a smartphone?

13.Would you support the Borough no longer accepting coins through parking meters and only accepting credit or debit, either through a parking meter or through a parking app?

Strongly support

Support

Do not support

Strongly do not support

15.I am uncertain about:

Other (please specify)

16.Where would you expect to find downtown parking information? Select all that apply.

Other (please specify)

17.Have you received a parking ticket downtown Elizabethtown Borough in the past two years?

Yes

No

Prefer not to say

I've never received a parking ticket

18.Thinking about your most recent parking ticket received parking downtown within Elizabethtown Borough, what best describes your experience?

I understood why I received the ticket

I was surprised or confused by the ticket

I thought I had paid correctly and/or followed parking rules

I did not understand the sign or rule

I exceeded the time limit

I did not pay because I thought free parking was in effect

Other (please specify)

19.What would improve trust in parking enforcement?

Other (please specify)

22.If the Borough had to prioritize one improvement first, what should it be?

23.Which statement best matches your view?

I prefer traditional meters, even if they cost more to maintain

I prefer a parking kiosk

I prefer app-based parking, as long as it works well

I prefer having both meters and app payment options

I do not have a strong preference

Other (please specify)

24.What should the Borough avoid doing if it makes changes to downtown parking?

25.Is there anything else you want the Borough to understand about downtown parking?