SurveyMonkey Powered Online Survey

Insurance Business wants to know which insurance brokers are giving their clients the best service (and which aren't!)

Please take a few minutes to rate your insurance broker on the following criteria.

For any questions or concerns, you may send an email to cristina.zaragoza@keymedia.com.

Question Title

* 1. Please give us details of your broker.

Name of your broker: *

Company/brokerage name: *

State *

Email Address *

Phone Number

Question Title

* 2. To allow us to "weight" the criteria when choosing Australia's top brokers, we need to know what YOU find most important with regard to what your broker offers. Please rate the following, where 1 is not important and 10 is most important.

	1 (not important)	2	3	4	5	6	7	8	9	10 (most important)
Personalised service	Personalised service 1 (not important)	Personalised service 2	Personalised service 3	Personalised service 4	Personalised service 5	Personalised service 6	Personalised service 7	Personalised service 8	Personalised service 9	Personalised service 10 (most important)
Understanding of your needs for coverage	Understanding of your needs for coverage 1 (not important)	Understanding of your needs for coverage 2	Understanding of your needs for coverage 3	Understanding of your needs for coverage 4	Understanding of your needs for coverage 5	Understanding of your needs for coverage 6	Understanding of your needs for coverage 7	Understanding of your needs for coverage 8	Understanding of your needs for coverage 9	Understanding of your needs for coverage 10 (most important)
Getting the best value for money	Getting the best value for money 1 (not important)	Getting the best value for money 2	Getting the best value for money 3	Getting the best value for money 4	Getting the best value for money 5	Getting the best value for money 6	Getting the best value for money 7	Getting the best value for money 8	Getting the best value for money 9	Getting the best value for money 10 (most important)
Dealing with the headache of claims	Dealing with the headache of claims 1 (not important)	Dealing with the headache of claims 2	Dealing with the headache of claims 3	Dealing with the headache of claims 4	Dealing with the headache of claims 5	Dealing with the headache of claims 6	Dealing with the headache of claims 7	Dealing with the headache of claims 8	Dealing with the headache of claims 9	Dealing with the headache of claims 10 (most important)
Fast and easy communication	Fast and easy communication 1 (not important)	Fast and easy communication 2	Fast and easy communication 3	Fast and easy communication 4	Fast and easy communication 5	Fast and easy communication 6	Fast and easy communication 7	Fast and easy communication 8	Fast and easy communication 9	Fast and easy communication 10 (most important)
Being proactive and suggesting additional areas of coverage	Being proactive and suggesting additional areas of coverage 1 (not important)	Being proactive and suggesting additional areas of coverage 2	Being proactive and suggesting additional areas of coverage 3	Being proactive and suggesting additional areas of coverage 4	Being proactive and suggesting additional areas of coverage 5	Being proactive and suggesting additional areas of coverage 6	Being proactive and suggesting additional areas of coverage 7	Being proactive and suggesting additional areas of coverage 8	Being proactive and suggesting additional areas of coverage 9	Being proactive and suggesting additional areas of coverage 10 (most important)

Is there anything other than above that you believe sets one broker over and above another?

Question Title

* 3. Please rate your broker on the below criteria, where 1 is poor and 10 is excellent

	1 (poor)	2	3	4	5	6	7	8	9	10 (excellent)
Personalised service	Personalised service 1 (poor)	Personalised service 2	Personalised service 3	Personalised service 4	Personalised service 5	Personalised service 6	Personalised service 7	Personalised service 8	Personalised service 9	Personalised service 10 (excellent)
Understanding of your needs for coverage	Understanding of your needs for coverage 1 (poor)	Understanding of your needs for coverage 2	Understanding of your needs for coverage 3	Understanding of your needs for coverage 4	Understanding of your needs for coverage 5	Understanding of your needs for coverage 6	Understanding of your needs for coverage 7	Understanding of your needs for coverage 8	Understanding of your needs for coverage 9	Understanding of your needs for coverage 10 (excellent)
Getting the best value for money	Getting the best value for money 1 (poor)	Getting the best value for money 2	Getting the best value for money 3	Getting the best value for money 4	Getting the best value for money 5	Getting the best value for money 6	Getting the best value for money 7	Getting the best value for money 8	Getting the best value for money 9	Getting the best value for money 10 (excellent)
Dealing with the headache of claims	Dealing with the headache of claims 1 (poor)	Dealing with the headache of claims 2	Dealing with the headache of claims 3	Dealing with the headache of claims 4	Dealing with the headache of claims 5	Dealing with the headache of claims 6	Dealing with the headache of claims 7	Dealing with the headache of claims 8	Dealing with the headache of claims 9	Dealing with the headache of claims 10 (excellent)
Fast and easy communication	Fast and easy communication 1 (poor)	Fast and easy communication 2	Fast and easy communication 3	Fast and easy communication 4	Fast and easy communication 5	Fast and easy communication 6	Fast and easy communication 7	Fast and easy communication 8	Fast and easy communication 9	Fast and easy communication 10 (excellent)
Being proactive and suggesting additional areas of coverage	Being proactive and suggesting additional areas of coverage 1 (poor)	Being proactive and suggesting additional areas of coverage 2	Being proactive and suggesting additional areas of coverage 3	Being proactive and suggesting additional areas of coverage 4	Being proactive and suggesting additional areas of coverage 5	Being proactive and suggesting additional areas of coverage 6	Being proactive and suggesting additional areas of coverage 7	Being proactive and suggesting additional areas of coverage 8	Being proactive and suggesting additional areas of coverage 9	Being proactive and suggesting additional areas of coverage 10 (excellent)

Question Title

* 4. Do you ever specify which insurance company you would like to use, or do you rely on your broker to suggest which insurance company is the best to use?

I suggest which insurance company to use.

I always rely on my broker to determine which insurance company to use.

I discuss with my broker various options and determine which company to use based on the coverage.

It depends.

Question Title

* 5. How accurate is each of the following statements, where 1 is the least accurate and 10 is the most accurate?

	1 (not accurate)	2	3	4	5	6	7	8	9	10 (most accurate)
I base my decision on insurance by price primarily.	I base my decision on insurance by price primarily. 1 (not accurate)	I base my decision on insurance by price primarily. 2	I base my decision on insurance by price primarily. 3	I base my decision on insurance by price primarily. 4	I base my decision on insurance by price primarily. 5	I base my decision on insurance by price primarily. 6	I base my decision on insurance by price primarily. 7	I base my decision on insurance by price primarily. 8	I base my decision on insurance by price primarily. 9	I base my decision on insurance by price primarily. 10 (most accurate)
I base my decision on insurance by its coverage primarily.	I base my decision on insurance by its coverage primarily. 1 (not accurate)	I base my decision on insurance by its coverage primarily. 2	I base my decision on insurance by its coverage primarily. 3	I base my decision on insurance by its coverage primarily. 4	I base my decision on insurance by its coverage primarily. 5	I base my decision on insurance by its coverage primarily. 6	I base my decision on insurance by its coverage primarily. 7	I base my decision on insurance by its coverage primarily. 8	I base my decision on insurance by its coverage primarily. 9	I base my decision on insurance by its coverage primarily. 10 (most accurate)
I am happy to pay more for my policy for peace of mind.	I am happy to pay more for my policy for peace of mind. 1 (not accurate)	I am happy to pay more for my policy for peace of mind. 2	I am happy to pay more for my policy for peace of mind. 3	I am happy to pay more for my policy for peace of mind. 4	I am happy to pay more for my policy for peace of mind. 5	I am happy to pay more for my policy for peace of mind. 6	I am happy to pay more for my policy for peace of mind. 7	I am happy to pay more for my policy for peace of mind. 8	I am happy to pay more for my policy for peace of mind. 9	I am happy to pay more for my policy for peace of mind. 10 (most accurate)
I will only buy insurance from an insurance company that I have heard of.	I will only buy insurance from an insurance company that I have heard of. 1 (not accurate)	I will only buy insurance from an insurance company that I have heard of. 2	I will only buy insurance from an insurance company that I have heard of. 3	I will only buy insurance from an insurance company that I have heard of. 4	I will only buy insurance from an insurance company that I have heard of. 5	I will only buy insurance from an insurance company that I have heard of. 6	I will only buy insurance from an insurance company that I have heard of. 7	I will only buy insurance from an insurance company that I have heard of. 8	I will only buy insurance from an insurance company that I have heard of. 9	I will only buy insurance from an insurance company that I have heard of. 10 (most accurate)
Given a choice, I will choose an insurance company that has good social and environmental practices.	Given a choice, I will choose an insurance company that has good social and environmental practices. 1 (not accurate)	Given a choice, I will choose an insurance company that has good social and environmental practices. 2	Given a choice, I will choose an insurance company that has good social and environmental practices. 3	Given a choice, I will choose an insurance company that has good social and environmental practices. 4	Given a choice, I will choose an insurance company that has good social and environmental practices. 5	Given a choice, I will choose an insurance company that has good social and environmental practices. 6	Given a choice, I will choose an insurance company that has good social and environmental practices. 7	Given a choice, I will choose an insurance company that has good social and environmental practices. 8	Given a choice, I will choose an insurance company that has good social and environmental practices. 9	Given a choice, I will choose an insurance company that has good social and environmental practices. 10 (most accurate)
I prefer having a broker that I can speak to rather than find coverage online.	I prefer having a broker that I can speak to rather than find coverage online. 1 (not accurate)	I prefer having a broker that I can speak to rather than find coverage online. 2	I prefer having a broker that I can speak to rather than find coverage online. 3	I prefer having a broker that I can speak to rather than find coverage online. 4	I prefer having a broker that I can speak to rather than find coverage online. 5	I prefer having a broker that I can speak to rather than find coverage online. 6	I prefer having a broker that I can speak to rather than find coverage online. 7	I prefer having a broker that I can speak to rather than find coverage online. 8	I prefer having a broker that I can speak to rather than find coverage online. 9	I prefer having a broker that I can speak to rather than find coverage online. 10 (most accurate)

Question Title

* 6. Please feel free to add any further comments in the box below, any examples of great or poor service, or any suggestions to the industry that can make things easier for the client.

Question Title

* 7. Please note ALL responses and ratings will be completely anonymous and will be used only to identify the best brokers are in Australia. Please include your name below.

Name