Complete this survey by March 6

Thank you for taking the time to complete our 2024 Shopper Survey. Your answers will help us in our effort to create the best shopping experience possible. Provide your contact info at the end of this survey for the chance to win one of five $50 Co-op gift cards. Stop by the Customer Service Desk to pick up a complimentary 2024 Hunger Mountain Co-op Calendar as a thank you gift for filling out our survey.

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* 1. What is your relationship to Hunger Mountain Co-op? Check all that apply.

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* 2. How would you describe your gender?

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* 3. With which racial or ethnic groups do you identify? Please check all that apply.

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* 4. What is your age?

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* 5. How likely would you be to recommend Hunger Mountain Co-op to a friend or colleague?

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* 6. Where do you most frequently buy food when you don’t shop at Hunger Mountain Co-op?

  Most Frequent Least Frequent Don't Shop
Shaw's
Hannaford
Price Chopper
Online/subscription
CSA

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* 7. What do you buy most from other stores? Check all that apply.

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* 8. Reason you buy from other stores:

  Highest Priority Lowest Priority
Lower price
Convenience
Preferred brands

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* 9. Our Prepared Foods Department has undergone some changes in the last few years. In thinking about long-term planning for that department, what services would you most likely utilize?

  Most Likely Least Likely No Opinion
Hot ready to eat meals
Cold ready to eat meals
Expanded hot bar options
Grab & Go proteins
Grab & Go sides and salads
Premade Sandwiches
Soups
Baked goods
Full-service butcher counter

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* 10. How well are we meeting your needs with respect to the following areas?

  5 Very Well 4 3 2 1 Very Poorly No Opinion
Product selection/variety
Product quality
Freshness of products
Prices
Cleanliness of store
Store hours
Availability of natural/organic foods
Availability of local foods
Information about our products and related topics
Overall store

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* 11. How well are we meeting your product needs in the following categories?

  5 Very Well 4 3 2 1 Very Poorly No Opinion
Grocery items (cereal, juice, canned goods, etc.)
Cheese
Dairy and refrigerated (milk, eggs, yogurt, soy, etc.)
Fresh fruits and veggies
Frozen foods
Meat and seafood
Deli and Grab & Go foods
Beer and wine
Bread and baked goods
Bulk foods (grains, beans, nuts, coffee, etc.)
Wellness (personal care, vitamins, supplements, and herbs)
Plant-based/vegan
Gluten-free/grain-free
Curbside Pick-Up
Overall products

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* 12. Please rate your satisfaction with these aspects of the Co-op's customer service:

  5
Very Satisfied
4 3 2 1
Very Dissatisfied
No Opinion
Knowledgeable staff
Availability of staff
Helpfulness of staff
Friendliness and courteousness of staff
Responsiveness to customer comments, suggestions, and feedback
Ability of staff to problem-solve issues on the spot
Checkout
Customer service desk
Product returns
Product special orders
Member-owner services
Wellness desk
Telephones
Website
Overall customer service

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* 13. Indicate the extent to which you feel that our Co-op:

  5 Very Well 4 3 2 1 Very Poorly No Opinion
Helps to create a sense of inclusive community
Promotes environmental stewardship
Makes ethical decisions
Has a positive influence on your health
Is a valued source of information about food and health issues
Supports the local food economy
Is a responsible employer
Promotes cooperatives as a business model
Offers an accessible shopping experience

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* 14. What do you think would make Hunger Mountain Co-op more inviting to new members?

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* 15. Our Co-op seeks to create the best shopping and community experience for our member-owners and customers. Please share with us any suggestions you have on how we can better serve your needs.

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* 16. To be entered to win one of five $50 Co-op gift cards, complete the following:

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