2025 PMLA Property Owner Satisfaction Survey

The Pine Mountain Lake Long-Range Planning Committee (LRPC) and the PML Association (PMLA), who work on your behalf, thank you in advance for taking the time to provide your feedback.

This survey will be used by the PMLA Board of Directors and management to determine where to focus our efforts and to assess how well we are doing in meeting your expectations.

The survey timeframe is July 1st thru September 30th. We hope many property owners will respond so that the results represent the feelings of the majority. Spouses or multiple adult property owners may submit separate survey responses.

All responses are kept confidential. The summary of results will be posted on the PML website in 2025. Results will also be presented at a PMLA Board of Directors meeting and will be summarized in the PML News magazine.

If you would like to be entered into a drawing for one of these three PML gift cards ($100, $50, and $25), you must provide your name and contact information at the end of the survey.

Membership Demographics

Let’s begin the survey. First, we need to know a little about you, the property you own, and your overall impressions on how our current amenities and services meet the needs of a very diverse set of property owners. Please help us characterize the demographics of PML property owners by answering the next few questions about yourself.

Question Title

* 1. I hereby certify that I am currently a property owner at PML. The answers provided are in conjunction with the unit and lot number indicated below. If you own multiple properties, please submit a survey for each owned property if you wish.

Please enter unit and lot:

Question Title

* 2. Which of the following best describes the current state of your PML property?

Primary residence

Secondary residence

Rental

Vacant Lot

Question Title

* 3. Please indicate the importance of the following amenities and services to you and/or your family’s enjoyment of PML.

	Very Important	Important	Less Important	Not Important	N/A
19th Hole Lounge (bar)	19th Hole Lounge (bar) Very Important	19th Hole Lounge (bar) Important	19th Hole Lounge (bar) Less Important	19th Hole Lounge (bar) Not Important	19th Hole Lounge (bar) N/A
Campground	Campground Very Important	Campground Important	Campground Less Important	Campground Not Important	Campground N/A
Dunn Court beach	Dunn Court beach Very Important	Dunn Court beach Important	Dunn Court beach Less Important	Dunn Court beach Not Important	Dunn Court beach N/A
Equestrian Center	Equestrian Center Very Important	Equestrian Center Important	Equestrian Center Less Important	Equestrian Center Not Important	Equestrian Center N/A
Fisherman's Cove	Fisherman's Cove Very Important	Fisherman's Cove Important	Fisherman's Cove Less Important	Fisherman's Cove Not Important	Fisherman's Cove N/A
Golf Course	Golf Course Very Important	Golf Course Important	Golf Course Less Important	Golf Course Not Important	Golf Course N/A
Kid playgrounds	Kid playgrounds Very Important	Kid playgrounds Important	Kid playgrounds Less Important	Kid playgrounds Not Important	Kid playgrounds N/A
Lake Lodge beach	Lake Lodge beach Very Important	Lake Lodge beach Important	Lake Lodge beach Less Important	Lake Lodge beach Not Important	Lake Lodge beach N/A
Lake Lodge building	Lake Lodge building Very Important	Lake Lodge building Important	Lake Lodge building Less Important	Lake Lodge building Not Important	Lake Lodge building N/A
Lakeside Cafe	Lakeside Cafe Very Important	Lakeside Cafe Important	Lakeside Cafe Less Important	Lakeside Cafe Not Important	Lakeside Cafe N/A
Marina beach	Marina beach Very Important	Marina beach Important	Marina beach Less Important	Marina beach Not Important	Marina beach N/A
Marina Store	Marina Store Very Important	Marina Store Important	Marina Store Less Important	Marina Store Not Important	Marina Store N/A
Pickleball courts	Pickleball courts Very Important	Pickleball courts Important	Pickleball courts Less Important	Pickleball courts Not Important	Pickleball courts N/A
Shooting/Archery range	Shooting/Archery range Very Important	Shooting/Archery range Important	Shooting/Archery range Less Important	Shooting/Archery range Not Important	Shooting/Archery range N/A
Golf Snack Shack	Golf Snack Shack Very Important	Golf Snack Shack Important	Golf Snack Shack Less Important	Golf Snack Shack Not Important	Golf Snack Shack N/A
Swim Center	Swim Center Very Important	Swim Center Important	Swim Center Less Important	Swim Center Not Important	Swim Center N/A
Tennis courts	Tennis courts Very Important	Tennis courts Important	Tennis courts Less Important	Tennis courts Not Important	Tennis courts N/A
The Grill (restaurant)	The Grill (restaurant) Very Important	The Grill (restaurant) Important	The Grill (restaurant) Less Important	The Grill (restaurant) Not Important	The Grill (restaurant) N/A
Walking/hiking trails	Walking/hiking trails Very Important	Walking/hiking trails Important	Walking/hiking trails Less Important	Walking/hiking trails Not Important	Walking/hiking trails N/A
Administration front desk/Member Services	Administration front desk/Member Services Very Important	Administration front desk/Member Services Important	Administration front desk/Member Services Less Important	Administration front desk/Member Services Not Important	Administration front desk/Member Services N/A
Community Standards and Compliance	Community Standards and Compliance Very Important	Community Standards and Compliance Important	Community Standards and Compliance Less Important	Community Standards and Compliance Not Important	Community Standards and Compliance N/A
Compost Area	Compost Area Very Important	Compost Area Important	Compost Area Less Important	Compost Area Not Important	Compost Area N/A
Department of Fire Safety	Department of Fire Safety Very Important	Department of Fire Safety Important	Department of Fire Safety Less Important	Department of Fire Safety Not Important	Department of Fire Safety N/A
Department of Safety	Department of Safety Very Important	Department of Safety Important	Department of Safety Less Important	Department of Safety Not Important	Department of Safety N/A
Maintenance Department	Maintenance Department Very Important	Maintenance Department Important	Maintenance Department Less Important	Maintenance Department Not Important	Maintenance Department N/A

Question Title

* 4. Please rate the amenity as a whole (quality, prices).

	Excellent	Good	Satisfactory	Unsatisfactory	N/A
19th Hole Lounge (bar)	19th Hole Lounge (bar) Excellent	19th Hole Lounge (bar) Good	19th Hole Lounge (bar) Satisfactory	19th Hole Lounge (bar) Unsatisfactory	19th Hole Lounge (bar) N/A
Campground	Campground Excellent	Campground Good	Campground Satisfactory	Campground Unsatisfactory	Campground N/A
Dunn Court beach	Dunn Court beach Excellent	Dunn Court beach Good	Dunn Court beach Satisfactory	Dunn Court beach Unsatisfactory	Dunn Court beach N/A
Equestrian Center	Equestrian Center Excellent	Equestrian Center Good	Equestrian Center Satisfactory	Equestrian Center Unsatisfactory	Equestrian Center N/A
Fisherman's Cove	Fisherman's Cove Excellent	Fisherman's Cove Good	Fisherman's Cove Satisfactory	Fisherman's Cove Unsatisfactory	Fisherman's Cove N/A
Golf course	Golf course Excellent	Golf course Good	Golf course Satisfactory	Golf course Unsatisfactory	Golf course N/A
Kid playgrounds	Kid playgrounds Excellent	Kid playgrounds Good	Kid playgrounds Satisfactory	Kid playgrounds Unsatisfactory	Kid playgrounds N/A
Lake Lodge beach	Lake Lodge beach Excellent	Lake Lodge beach Good	Lake Lodge beach Satisfactory	Lake Lodge beach Unsatisfactory	Lake Lodge beach N/A
Lake Lodge building	Lake Lodge building Excellent	Lake Lodge building Good	Lake Lodge building Satisfactory	Lake Lodge building Unsatisfactory	Lake Lodge building N/A
Marina beach	Marina beach Excellent	Marina beach Good	Marina beach Satisfactory	Marina beach Unsatisfactory	Marina beach N/A
Marina store	Marina store Excellent	Marina store Good	Marina store Satisfactory	Marina store Unsatisfactory	Marina store N/A
Lakeside cafe	Lakeside cafe Excellent	Lakeside cafe Good	Lakeside cafe Satisfactory	Lakeside cafe Unsatisfactory	Lakeside cafe N/A
Pickleball courts	Pickleball courts Excellent	Pickleball courts Good	Pickleball courts Satisfactory	Pickleball courts Unsatisfactory	Pickleball courts N/A
Shooting/Archery range	Shooting/Archery range Excellent	Shooting/Archery range Good	Shooting/Archery range Satisfactory	Shooting/Archery range Unsatisfactory	Shooting/Archery range N/A
Golf Snack Shack	Golf Snack Shack Excellent	Golf Snack Shack Good	Golf Snack Shack Satisfactory	Golf Snack Shack Unsatisfactory	Golf Snack Shack N/A
Swim Center	Swim Center Excellent	Swim Center Good	Swim Center Satisfactory	Swim Center Unsatisfactory	Swim Center N/A
Tennis courts	Tennis courts Excellent	Tennis courts Good	Tennis courts Satisfactory	Tennis courts Unsatisfactory	Tennis courts N/A
The Grill (restaurant)	The Grill (restaurant) Excellent	The Grill (restaurant) Good	The Grill (restaurant) Satisfactory	The Grill (restaurant) Unsatisfactory	The Grill (restaurant) N/A
Walking/hiking trails	Walking/hiking trails Excellent	Walking/hiking trails Good	Walking/hiking trails Satisfactory	Walking/hiking trails Unsatisfactory	Walking/hiking trails N/A

Question Title

* 5. Please rate these services as a whole (quality, satisfaction).

	Excellent	Good	Satisfactory	Unsatisfactory	N/A
Administration front desk/Member Services	Administration front desk/Member Services Excellent	Administration front desk/Member Services Good	Administration front desk/Member Services Satisfactory	Administration front desk/Member Services Unsatisfactory	Administration front desk/Member Services N/A
Community Standards and Compliance	Community Standards and Compliance Excellent	Community Standards and Compliance Good	Community Standards and Compliance Satisfactory	Community Standards and Compliance Unsatisfactory	Community Standards and Compliance N/A
Compost area	Compost area Excellent	Compost area Good	Compost area Satisfactory	Compost area Unsatisfactory	Compost area N/A
Department of Fire Safety	Department of Fire Safety Excellent	Department of Fire Safety Good	Department of Fire Safety Satisfactory	Department of Fire Safety Unsatisfactory	Department of Fire Safety N/A
Department of Safety	Department of Safety Excellent	Department of Safety Good	Department of Safety Satisfactory	Department of Safety Unsatisfactory	Department of Safety N/A
Maintenance Department	Maintenance Department Excellent	Maintenance Department Good	Maintenance Department Satisfactory	Maintenance Department Unsatisfactory	Maintenance Department N/A

PML Communications

Question Title

* 6. The PMLA website (www.pinemountainlake.com) has been updated for 2025. It now has a news section and events are populated on the calendar. Overall, how would you rate the official PMLA website as a whole?

	Excellent	Good	Satisfactory	Unsatisfactory
Content	Content Excellent	Content Good	Content Satisfactory	Content Unsatisfactory
Ease of use	Ease of use Excellent	Ease of use Good	Ease of use Satisfactory	Ease of use Unsatisfactory
Functionality	Functionality Excellent	Functionality Good	Functionality Satisfactory	Functionality Unsatisfactory
Graphics	Graphics Excellent	Graphics Good	Graphics Satisfactory	Graphics Unsatisfactory

Question Title

* 7. PMLA is interested in how best to communicate information to all PML property owners. We currently use the following means of communication: monthly PML News magazine, the new PML website, eSNAP/email (if you opt-in), electronic sign at the main gate, postings on social media (Facebook and NextDoor), posted signs at gates and the mail houses, and soon to be via text messages.

Please rank your communication preference by using the up and down arrows. The top position ranks as first preference and the bottom as the last option.

Question Title

* 8. In 2025, the PML News transitioned from a printed newspaper to a digital magazine. PML would like to know about your experience.

	Yes	No
Read it monthly	Read it monthly Yes	Read it monthly No
Easier to read than the printed newspaper	Easier to read than the printed newspaper Yes	Easier to read than the printed newspaper No
Harder to read than the printed newspaper	Harder to read than the printed newspaper Yes	Harder to read than the printed newspaper No
I access via PML website	I access via PML website Yes	I access via PML website No
Read it on my cell phone/iPad	Read it on my cell phone/iPad Yes	Read it on my cell phone/iPad No
Print it out from computer and read	Print it out from computer and read Yes	Print it out from computer and read No
The digital magazine is my preferred method	The digital magazine is my preferred method Yes	The digital magazine is my preferred method No

PML Administration

PML management (the Board of Directors, General Manager, and amenity managers) and all PMLA employees are interested in your suggestions on how we can improve.

Question Title

* 9. PMLA is governed by the set of rules in our CC&Rs and Bylaws, as well as, by state and federal laws. The rules apply to ALL property owners in PML. How satisfied are you with the enforcement of PMLA rules?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 10. What do you consider to be the highest priority of the PMLA Administration and amenity/service management staff?

Please rank the priority by using the up and down arrows. The top position ranks as first priority and the bottom as the last.

Question Title

* 11. How satisfied are you with PMLA amenities and services you receive based on the assessment fee you pay?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 12. The following venues are available to be used by property owners for events: The Grill, Equestrian Center, Lake Lodge, and the Jetty. Can you see yourself using any of these venues for the following types of events:

	Yes	No
Wedding	Wedding Yes	Wedding No
Birthday	Birthday Yes	Birthday No
Celebration of Life	Celebration of Life Yes	Celebration of Life No
Family reunion	Family reunion Yes	Family reunion No
Baby shower	Baby shower Yes	Baby shower No
Other	Other Yes	Other No

Question Title

* 13. In your opinion, which of the following services need the most improvement? Select 1 or more options.

Department of Safety

Maintenance Department

Department of Fire Safety

Administration

Community Standards and Compliance

No improvement needed

Question Title

* 14. In your opinion, which of the following amenities and service add to your property value?

	Yes	No
19th Hole Lounge (bar)	19th Hole Lounge (bar) Yes	19th Hole Lounge (bar) No
Campground	Campground Yes	Campground No
Dunn Court beach	Dunn Court beach Yes	Dunn Court beach No
Equestrian Center	Equestrian Center Yes	Equestrian Center No
Fisherman's Cove	Fisherman's Cove Yes	Fisherman's Cove No
Golf course	Golf course Yes	Golf course No
Kid playgrounds	Kid playgrounds Yes	Kid playgrounds No
Lake Lodge beach	Lake Lodge beach Yes	Lake Lodge beach No
Lake Lodge building	Lake Lodge building Yes	Lake Lodge building No
Lakeside cafe	Lakeside cafe Yes	Lakeside cafe No
Marina beach	Marina beach Yes	Marina beach No
Marina store	Marina store Yes	Marina store No
Pickleball courts	Pickleball courts Yes	Pickleball courts No
Golf Snack Shack	Golf Snack Shack Yes	Golf Snack Shack No
Shooting/Archery range	Shooting/Archery range Yes	Shooting/Archery range No
Swim Center	Swim Center Yes	Swim Center No
Tennis courts	Tennis courts Yes	Tennis courts No
The Grill (restaurant)	The Grill (restaurant) Yes	The Grill (restaurant) No
Walking/hiking trails	Walking/hiking trails Yes	Walking/hiking trails No
Administration front desk/Member Service	Administration front desk/Member Service Yes	Administration front desk/Member Service No
Community Standards and Compliance	Community Standards and Compliance Yes	Community Standards and Compliance No
Compost area	Compost area Yes	Compost area No
Department of Fire Safety	Department of Fire Safety Yes	Department of Fire Safety No
Department of Safety	Department of Safety Yes	Department of Safety No
Maintenance Department	Maintenance Department Yes	Maintenance Department No

Conclusion and Thank You

Thanks for taking the time to complete this survey. Your input is very important.

Your responses will be kept confidential, and the aggregated results of this survey will be communicated to all property owners within 90 days after the survey data collection ends.

If you would like to be entered into the drawing for one of the three gift cards, please answer question 15.

2025 PMLA Property Owner Satisfaction Survey

Question Title

* 1. I hereby certify that I am currently a property owner at PML. The answers provided are in conjunction with the unit and lot number indicated below. If you own multiple properties, please submit a survey for each owned property if you wish.Please enter unit and lot:

Question Title

* 2. Which of the following best describes the current state of your PML property?

Question Title

* 3. Please indicate the importance of the following amenities and services to you and/or your family’s enjoyment of PML.

Question Title

* 4. Please rate the amenity as a whole (quality, prices).

Question Title

* 5. Please rate these services as a whole (quality, satisfaction).

Question Title

* 6. The PMLA website (www.pinemountainlake.com) has been updated for 2025. It now has a news section and events are populated on the calendar. Overall, how would you rate the official PMLA website as a whole?

Question Title

Question Title

* 8. In 2025, the PML News transitioned from a printed newspaper to a digital magazine. PML would like to know about your experience.

Question Title

* 9. PMLA is governed by the set of rules in our CC&Rs and Bylaws, as well as, by state and federal laws. The rules apply to ALL property owners in PML. How satisfied are you with the enforcement of PMLA rules?

Question Title

* 10. What do you consider to be the highest priority of the PMLA Administration and amenity/service management staff? Please rank the priority by using the up and down arrows. The top position ranks as first priority and the bottom as the last.

Question Title

* 11. How satisfied are you with PMLA amenities and services you receive based on the assessment fee you pay?

Question Title

* 12. The following venues are available to be used by property owners for events: The Grill, Equestrian Center, Lake Lodge, and the Jetty. Can you see yourself using any of these venues for the following types of events:

Question Title

* 13. In your opinion, which of the following services need the most improvement? Select 1 or more options.

Question Title

* 14. In your opinion, which of the following amenities and service add to your property value?

Question Title

* 15. Enter your contact information to be added to the drawing for a gift card.

* 1. I hereby certify that I am currently a property owner at PML. The answers provided are in conjunction with the unit and lot number indicated below. If you own multiple properties, please submit a survey for each owned property if you wish.

Please enter unit and lot:

* 10. What do you consider to be the highest priority of the PMLA Administration and amenity/service management staff?

Please rank the priority by using the up and down arrows. The top position ranks as first priority and the bottom as the last.