Las Cruces Utilities Customer Survey English 2022 Question Title * 1. Do you know what four utilities are provided by Las Cruces Utilities? Gas Water Electricity Wastewater (sanitary sewer) Solid Waste (trash collection) Question Title * 2. How confident do you feel that LCU produces safe drinking water? Confident Very Confident Not confident Not sure Question Title * 3. To guarantee the pick-up of your trash (from the street and not the curb), what time should your Solid Waste brown container be out? At 6:00 p.m. the night before your scheduled pick-up day. By 6:00 a.m. on your scheduled pick-up day. Question Title * 4. How is LCU funded? Only by your monthly utility bill payments and not tax dollars. A 50/50 combination of your monthly utility bill payments and tax dollars Exclusively with tax dollars. Question Title * 5. How confident do you feel that LCU’s processed wastewater is safely recycled back into the environment? Confident Very confident Not confident Not sure Question Title * 6. What telephone number do you call if you smell natural gas inside or outside of your home? 911 541-2111 526-0500 811 Question Title * 7. Do you know what materials should NOT be flushed down the toilet or dumped down the drain? Fats, oils and grease (F.O.G.) Cloth rags "flushable" wipes Medications All of the above Question Title * 8. What number should you call before you dig in your yard to schedule locators to mark the utilities lines, which is a free service? 311 811 911 526-0500 Question Title * 9. Summer watering restrictions, which are based on your address number, are in effect. Why are there different watering restrictions during the summer? Evaporation from heat decreases effectivity of watering. There are increased prices of water during the summer. There is no need to water in the desert. Question Title * 10. The free web-based LCU Customer Portal UtilityHawk allows customers to measure which two utility services online at https://lascnm.utilityhawk.us/? How much trash is picked up for an account and allows you schedule another day/time if your trash was not picked up. How much gas and water were used for an account and allows you to set up limits of use. How much sewage and water has been used for an account and allows you to set up limits of use. Question Title * 11. Are you signed up for your free UtilityHawk account to monitor your gas and water usage? If not, please answer question 12. Yes No Question Title * 12. If you haven't signed up for UtilityHawk, please select from the list below: Never heard of it Not interested Other (please specify) Done