EFQM’s Mission is to inspire organisations to achieve sustainable excellence through engaging leaders to learn, share and innovate by using the EFQM Excellence Model, a globally recognised, world class Model for assessing and guiding organisations to better performance.

As with any other organisation in the world today, EFQM finds itself operating in an environment where changes happen at a rapid and relentless pace, where new global shifts have implications for society, industries and organisations both today and into the future.

This is why EFQM has decided it is time to review once again its Excellence Model.

To make sure that the EFQM Model always represent leading edge thinking, we continually gather input from role-model organisations and from studies of those organisations and their CEOs. We also seek input from leading thinkers inside and outside the EFQM community and this is where your contribution has such an important role to play.

We are interested in hearing about your views on the direction the Excellence Movement should set for the next 5 years.

This survey is in two parts. The first set of questions are for everyone to answer and we estimate this will take approximately 20 minutes of your time. The second part of the survey is to be completed by people who have a working knowledge of the EFQM Model and we estimate this will take approximately 45 minutes of your time. Filling in the survey can be done in several steps.  Until you submit your final completed survey, you are able to come back to it and continue to answer the various questions.  Regardless of whether you complete just Part I or Parts I & II, we look forward to receiving your suggestions and comments.

The review process, which ends with the launch of the 2020 EFQM Excellence Model at our annual Forum in October 2019, starts here and now, with you, because your contribution matters. We invite you to respond to this survey by Friday 7th September. We really do appreciate you taking the time to respond to the survey and thank you in advance for your support in helping us to live our Mission.

Gianluca Mule

All information and data provided through this survey will be treated anonymously and for the sole purpose of the EFQM Excellence Model 2020 project. None of this data will be shared or transferred externally or for any commercial purpose. 
(Question marked with a * are mandatory to answer)
Contact Information

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* 1. Contact Information

Your country

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* 2. Your country

What is your role in the organisation?

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* 3. What is your role in the organisation?

In which sector does your organisation operate?

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* 4. In which sector does your organisation operate?

What is the size of your organisation (number of employees)

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* 5. What is the size of your organisation (number of employees)

Is your organisation...

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* 6. Is your organisation...

Does your organisation operate at...

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* 7. Does your organisation operate at...