1. Introduction

Welcome to the second NSW Rural Fire Service Association led Volunteer Welfare and Efficiency Survey.

Thank you for taking the time to complete this short survey, which should only take 10 to 15 minutes. This survey is being hosted by Volunteer Fire Brigades Victoria (VFBV) for NSW Rural Fire Service volunteers. 

The Council of Australian Volunteer Fire Associations (CAVFA) is the collective voice representing 11 volunteer fire brigade associations across Australia.  In 2016, CAVFA members, of which one is NSW RFSA, introduced a nationwide Volunteer Welfare and Efficiency Survey for all fire service volunteers and over 6,100 fire service volunteers took part. In 2017, this annual survey, developed by the association supporting Victorian volunteers, Volunteer Fire Brigades Victoria (VFBV), will be the sixth survey run by VFBV for CFA volunteers.   

Your responses are confidential, analysed independently and the overall trends carefully studied. 

Please complete this survey as soon as possible, the link will close on 30 October 2017. 

Importance and Performance Ratings

Volunteers initially chose the issues in this survey because they are important to them. We ask you to read each statement, then give it a score out of 10 for its importance to you, then a score out of 10 for performance - how well you think NSW RFS is carrying it out.

For example; Statement 4 says "I feel the time I devote to RFS is productive and worthwhile."

How important is it that this statement is true? Give it a low score if it is not important to you, or give it a high score if it is very important.

Then rate the performance of this statement. If you feel the time you devote to RFS is very productive and worthwhile, give it a high score, if you do not feel that way, give it a low score.

It is important to answer as many questions as possible, however, if you do not feel you have been exposed to the topic identified in the statement, you may skip the question. It is possible, to answer importance but leave performance blank.

Doing this helps us to understand what your expectations are on each statement (importance) and whether your expectation is being fully met (performance). 

Thank you very much for completing this survey. The overall statistics are studied carefully, and every comment is read.