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Instant Language Assistant Survey
Arabic
Chinese
Español
French
Gujarati
Hindi
Kannada
Persian
Russian
Somali
Swahili
Vietnamese
1.
On a scale of 1 to 10, how much did the Instant Language Assistant device improve your customer service experience (1-Being No Improvement, 10-Being Significant Improvement)?
1
10
Clear
2.
How did the Instant Language Assistant device positively impact your interactions with our customer service? (Select all the apply.)
Improved communications with our customer service team
Quicker issue resolution
Enhanced access to information
Other (please specify)
3.
Do you feel that the introduction of the language-translation device contributed to a more inclusive and satisfying customer service experience?
Yes, significantly helpful
Yes, a little
No, did not help
4.
How accurate was the translation?
Highly accurate
Moderately accurate
Not accurate
