Exam Code: 9TR81
Department: Department of Transportation (Caltrans)
Exam Type: Departmental, Open 
Bulletin Date: 11/05/2019
Final Filing Date: Continuous (cut-off dates for 2024: January 31, March 31, May 31, July 31, September 30, November 30)
Monthly Salary: $3,870.00 - $4,844.00

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INTRODUCTION
Caltrans is pleased to announce the posting of the Dispatcher-Clerk, Caltrans examination. Employment from this examination may be offered in all Caltrans Districts and Sacramento County.  

Any information submitted in your examination effort WILL NOT BE FORWARDED or be included in the determination of your qualifications for a position.

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EQUAL EMPLOYMENT OPPORTUNITY
Caltrans is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

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DRUG FREE STATEMENT
It is an objective of the State of California to achieve a drug-free work place. All applicants will be expected to behave in accordance with this objective, as the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.

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WHO SHOULD APPLY
Candidates who meet the minimum qualifications as stated below may apply for this examination.

Once you have list eligibility, you may not reapply for twelve (12) months from your  eligibility date. Candidates that are unsuccessful in the examination must wait six (6) months from the testing date before reapplying to take the examination.

All applicants must meet the education and/or experience requirements as stated on this exam bulletin to be accepted into the examination. Part-time or full-time jobs, regardless of whether paid or volunteer positions, and inside or outside California state service will count toward experience.

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FILING INSTRUCTIONS
Candidates are required to complete an online SurveyMonkey multiple choice examination.  The online SurveyMonkey examination must be submitted by the final filing date listed on this examination bulletin.  MAILED, FAXED, OR E-MAILED APPLICAITONS WILL NOT BE ACCEPTED.

See Examination Information section below for more information on taking the online SurveyMonkey examination. 


*Any information submitted in your examination effort WILL NOT BE FORWARDED or be included in the determination of your qualifications for a position.

**Candidates are responsible for obtaining proof of submission of their online examination.

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POSITION STATEMENT
Under direction, to do dispatching by radiotelephone and telephone; to perform assigned clerical work; and to do other related work.

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REQUIREMENTS FOR ADMITTANCE TO THE EXAMINATION
All applicants must meet the education and/or experience requirements for this examination by the cut-off date. Your signature on the application indicates that you read, understand, and possess the minimum qualifications required, and that the information provided is true and complete to the best of your knowledge.

All applications must include: “to” and “from” dates (month/day/year), time base, civil service or private sector titles, the duties performed, and an original signature. Applications received without this information will be rejected.

NOTE: Qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as “Either I,” “or II,” “or III,” etc. For example, candidates possessing qualifying experience amounting to 50% of the required time of Pattern I, and additional experience amounting to 50% of the required time of Pattern II, may be admitted to an examination as meeting 100% of the overall experience requirements.

Click on the link below to review the California State Personnel Board class specification which contain the requirements for admittance to the exam:
Dispatcher Clerk - Caltrans Classification Specification

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MINIMUM QUALIFICATIONS
There are no minimum qualifications for this classification.

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KNOWLEDGE AND ABILITIES
Knowledge of:

1.  Geography of California, including the location of main highways, counties and principal cities
2.  Office methods and appliances

Ability To:

1.  Type at a speed of 40 words per minute
2.  Read maps quickly and accurately
3.  Communicate effectively at the level required for successful job performance
4.  Speak in a clear concise manner
5.  Learn to operate a computer
6.Follow directions
7.Think and act quickly in emergencies
8.Analyze situations accurately and take effective action
9.Remain calm under extreme pressure
10. Work independently or with others
11. Develop and maintain cooperative working relationships
12. Sit for extended periods of time

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EXAMINATION INFORMATION

This online examination is available to take 24/7, however examination submissions will not be processed until after each quarterly cut-off period. Candidates can expect their results approximately 4-6 weeks after the cut-off date.

This examination will consist of an online SurveyMonkey multiple choice examination. In order to obtain a position on the eligible list, a minimum score of 70% must be attained.

TO TAKE THE ONLINE EXAMINATION, ACCESS THE LINK BELOW:
Dispatcher-Clerk, Caltrans Examination

**Applicants for positions in this class are required to pass a drug screening test. Testing of current employees who are applicants in an examination or who are transferring is permitted only if the person does not have a current appointment to a class for which drug testing is a requirement.

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ADDITIONAL DESIRABLE QUALIFICATIONS
Education equivalent to completion of the twelfth grade and clerical experience or related military experience.

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VETERANS' PREFERENCE
Veterans’ Preference will be applied to those competitors who are successful in this examination and who qualify for, and have requested, Veterans’ Preference through the California Department of Human Resources. Veterans who have achieved permanent civil service status are not eligible to receive Veterans’ Preference.

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CAREER CREDITS
Career Credits will not be added to the final score of this examination.

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CONTACT INFORMATION
General questions on how to apply?  Click HERE for video tutorials.

For more information regarding this examination, please contact the Office of Examinations at (916) 227-7858 or email the Exams Unit at AskExams@dot.ca.gov .

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GENERAL INFORMATION
For an examination without a written feature, it is the candidate's responsibility to contact the testing department three weeks after the cut-off date if he/she has not received his/her notice.

If you meet the requirements stated on this bulletin, you may take this examination, which is competitive. Possession of the entrance requirement does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of the others who take this test, and all candidates who pass will be ranked according to their scores.

Caltrans reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

Candidates needing special testing arrangements due to a disability must complete an STD679 and submit with the requested examination materials.

General Qualifications: Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, and the ability to work cooperatively with others; and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. In open examinations, investigation may be made of employment records and personal history and fingerprinting may be required.

Eligible Lists: Eligible lists established by competitive examination, regardless of date, must be used in the following order: 1) sub-divisional promotional, 2) departmental promotional, 3) multi-departmental promotional, 4) service-wide promotional, 5) departmental open, 6) open. When there are two lists of the same kind, the older must be used first. Eligible lists will expire in one to four years unless otherwise stated on the bulletin.  Eligibility lists may be abolished at anytime after one year, per Departmental needs.  It is the candidates responsibility to maintain eligibility throughout the hiring process.

If High School Equivalence is Required: Equivalence to completion of the 12th grade may be demonstrated in any one of the following ways: 1) passing the General Educational Development (GED) Test; 2) completion of 12 semester units of college work; 3) certification from the State Department of Education, a local school board, or high school authorities that the candidate is considered to have education equivalent to graduation from high school; 4) for clerical and accounting classes, substitution of business college work in place of high school on a year-for-year basis.
If Veterans’ Preference is Warranted: Pursuant to Assembly Bill 372, Veterans’ Preference will be awarded as follows, starting January 1, 2014:

1.    Any veteran, widow or widower of a veteran, or spouse of a 100 percent disabled veteran, who achieves a passing score in an open examination, shall be ranked in the top rank of the resulting eligibility list.
2.    Any veteran who has been dishonorably discharged or released is not eligible for Veterans’ Preference.
3.    Veterans’ Preference is not granted once a person achieves permanent civil service status (Permanent State civil service status means the status of an employee who is lawfully retained in his/her position after completion of the applicable probationary period. This includes permanent intermittent, part-time, and full-time appointments. In addition, individuals who at any time achieved permanent State civil service status and subsequently resigned or were dismissed from State civil service are not eligible to receive Veterans’ Preference).

Veteran status is verified by the California Department of Human Resources (CalHR). Directions to apply for Veterans’ Preference are on the Veterans’ Preference Application (CalHR Form 1093).
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