Customer Success for scaling SaaS Businesses.

App Details

3 Customer Segmentation
3 Lifecycle Stage Management
3 Playbooks
3 Email Marketing

Akita is a full-featured Customer Success Management Platform that helps scaling SaaS businesses grow their customers' lifetime value.

By integrating Akita and SurveyMonkey, you can import surveys collected via SurveyMonkey into Akita. Uses include:

  • Collecting NPS and Customer Satisfaction Scores;
  • Collecting customer feedback;
  • Creating onboarding surveys; and
  • Collecting exit feedback.

Surveys are the core of a powerful Voice of the Customer program. By integrating Akita and SurveyMonkey, your Customer Success team can better engage with your existing customers, deliver increased value, and grow the lifetime value of each customer.