Customer service survey
Use our customer service survey template to get the feedback you need to keep customers happy.
When a customer looks to you for support, a positive experience can lead to long-term loyalty. Our customer service survey template was written by experts to give you the insight you need to provide great support.
Learn whether customers get the help they need and what you can do to build even stronger relationships. Get feedback on how effectively representatives listen, understand, and handle customer questions. You can even customize this template to ask about concerns that are particular to your customer support team.
To use any of our expert survey templates, sign up for a SurveyMonkey account, click on “Create Survey,” select the option to start your survey from a template and browse to the template you would like to use.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customizable survey experiences
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Survey analysis, no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news, or check out our research.
Help Center
Access tutorials on how features work, learn more about billing, and contact Customer Support.