RapidSwitch 2013 Customer Survey

Question Title

* 1. To be entered into our prize draw to win an iPad Mini please provide your email address.

	Essential	Very important	Unimportant	No requirement
100% Power & Network Guarantee	100% Power & Network Guarantee Essential	100% Power & Network Guarantee Very important	100% Power & Network Guarantee Unimportant	100% Power & Network Guarantee No requirement
High-availability Private clouds / clusters	High-availability Private clouds / clusters Essential	High-availability Private clouds / clusters Very important	High-availability Private clouds / clusters Unimportant	High-availability Private clouds / clusters No requirement
DDoS Protection	DDoS Protection Essential	DDoS Protection Very important	DDoS Protection Unimportant	DDoS Protection No requirement
Low pricing	Low pricing Essential	Low pricing Very important	Low pricing Unimportant	Low pricing No requirement
MyServers API	MyServers API Essential	MyServers API Very important	MyServers API Unimportant	MyServers API No requirement
High bandwidth allocations	High bandwidth allocations Essential	High bandwidth allocations Very important	High bandwidth allocations Unimportant	High bandwidth allocations No requirement
MyServers mobile app	MyServers mobile app Essential	MyServers mobile app Very important	MyServers mobile app Unimportant	MyServers mobile app No requirement
Server setup speed	Server setup speed Essential	Server setup speed Very important	Server setup speed Unimportant	Server setup speed No requirement
Instant reboots on request	Instant reboots on request Essential	Instant reboots on request Very important	Instant reboots on request Unimportant	Instant reboots on request No requirement
Multi-site hosting for backup or redundancy	Multi-site hosting for backup or redundancy Essential	Multi-site hosting for backup or redundancy Very important	Multi-site hosting for backup or redundancy Unimportant	Multi-site hosting for backup or redundancy No requirement
Virtual Private Servers (VPSs)	Virtual Private Servers (VPSs) Essential	Virtual Private Servers (VPSs) Very important	Virtual Private Servers (VPSs) Unimportant	Virtual Private Servers (VPSs) No requirement
Cloud Backup and storage	Cloud Backup and storage Essential	Cloud Backup and storage Very important	Cloud Backup and storage Unimportant	Cloud Backup and storage No requirement
SAN-based (shared) storage	SAN-based (shared) storage Essential	SAN-based (shared) storage Very important	SAN-based (shared) storage Unimportant	SAN-based (shared) storage No requirement
Hosted E-mail	Hosted E-mail Essential	Hosted E-mail Very important	Hosted E-mail Unimportant	Hosted E-mail No requirement
Domains	Domains Essential	Domains Very important	Domains Unimportant	Domains No requirement
SSL Certificates	SSL Certificates Essential	SSL Certificates Very important	SSL Certificates Unimportant	SSL Certificates No requirement
PCI-DSS Hosting	PCI-DSS Hosting Essential	PCI-DSS Hosting Very important	PCI-DSS Hosting Unimportant	PCI-DSS Hosting No requirement
Managed Services	Managed Services Essential	Managed Services Very important	Managed Services Unimportant	Managed Services No requirement

Essential

Very important

Unimportant

No requirement

100% Power & Network Guarantee

100% Power & Network Guarantee Essential

100% Power & Network Guarantee Very important

100% Power & Network Guarantee Unimportant

100% Power & Network Guarantee No requirement

High-availability Private clouds / clusters

High-availability Private clouds / clusters Essential

High-availability Private clouds / clusters Very important

High-availability Private clouds / clusters Unimportant

High-availability Private clouds / clusters No requirement

DDoS Protection

DDoS Protection Essential

DDoS Protection Very important

DDoS Protection Unimportant

DDoS Protection No requirement

Low pricing

Low pricing Essential

Low pricing Very important

Low pricing Unimportant

Low pricing No requirement

MyServers API

MyServers API Essential

MyServers API Very important

MyServers API Unimportant

MyServers API No requirement

High bandwidth allocations

High bandwidth allocations Essential

High bandwidth allocations Very important

High bandwidth allocations Unimportant

High bandwidth allocations No requirement

MyServers mobile app

MyServers mobile app Essential

MyServers mobile app Very important

MyServers mobile app Unimportant

MyServers mobile app No requirement

Server setup speed

Server setup speed Essential

Server setup speed Very important

Server setup speed Unimportant

Server setup speed No requirement

Instant reboots on request

Instant reboots on request Essential

Instant reboots on request Very important

Instant reboots on request Unimportant

Instant reboots on request No requirement

Multi-site hosting for backup or redundancy

Multi-site hosting for backup or redundancy Essential

Multi-site hosting for backup or redundancy Very important

Multi-site hosting for backup or redundancy Unimportant

Multi-site hosting for backup or redundancy No requirement

Virtual Private Servers (VPSs)

Virtual Private Servers (VPSs) Essential

Virtual Private Servers (VPSs) Very important

Virtual Private Servers (VPSs) Unimportant

Virtual Private Servers (VPSs) No requirement

Cloud Backup and storage

Cloud Backup and storage Essential

Cloud Backup and storage Very important

Cloud Backup and storage Unimportant

Cloud Backup and storage No requirement

SAN-based (shared) storage

SAN-based (shared) storage Essential

SAN-based (shared) storage Very important

SAN-based (shared) storage Unimportant

SAN-based (shared) storage No requirement

Hosted E-mail

Hosted E-mail Essential

Hosted E-mail Very important

Hosted E-mail Unimportant

Hosted E-mail No requirement

Domains

Domains Essential

Domains Very important

Domains Unimportant

Domains No requirement

SSL Certificates

SSL Certificates Essential

SSL Certificates Very important

SSL Certificates Unimportant

SSL Certificates No requirement

PCI-DSS Hosting

PCI-DSS Hosting Essential

PCI-DSS Hosting Very important

PCI-DSS Hosting Unimportant

PCI-DSS Hosting No requirement

Managed Services

Managed Services Essential

Managed Services Very important

Managed Services Unimportant

Managed Services No requirement

Question Title

* 3. In the past 12 months we have added IPv6 support, added a wider range of servers, are currently in the process of implementing DDoS prevention services, and have multi-site capability using MPLS through our new fiber network. This was off the back of YOUR suggestions last year.

Do you have any other suggestions on new products and services, or improvements to our existing products and services?

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* 1. To be entered into our prize draw to win an iPad Mini please provide your email address.

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* 2. Please rate the importance of our following products and services to your hosting needs:

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