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* 1. How easy was it to talk to the staff at this hospital about your medical condition(s)?

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* 2. How well did the staff at this hospital keep you informed about your treatment options?

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* 3. How often did you receive conflicting information from the staff at this hospital?

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* 4. How responsive was the staff at this hospital to your questions?

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* 5. How considerate was the staff at this hospital?

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* 6. How professional was the staff at this hospital?

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* 7. How knowledgeable was the staff at this hospital?

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* 8. How clean were the areas in which you were treated at this hospital?

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* 9. How clean was your room or sleeping space at this hospital?

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* 10. How noisy was your room or sleeping space at this hospital?

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* 11. How respectful of your religious commitments was the staff at this hospital?

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* 12. How well did the meals served at this hospital meet your dietary needs?

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* 13. Overall, were you satisfied with the care you received at this hospital, neither satisfied nor dissatisfied with it, or dissatisfied with it?

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