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* 1. Please fill in each question below.

	Excellent	Good	Average	Fair	Poor
Associate answered the phone in a timely manner.	Associate answered the phone in a timely manner. Excellent	Associate answered the phone in a timely manner. Good	Associate answered the phone in a timely manner. Average	Associate answered the phone in a timely manner. Fair	Associate answered the phone in a timely manner. Poor
Associate was friendly and cheerful throughout the call.	Associate was friendly and cheerful throughout the call. Excellent	Associate was friendly and cheerful throughout the call. Good	Associate was friendly and cheerful throughout the call. Average	Associate was friendly and cheerful throughout the call. Fair	Associate was friendly and cheerful throughout the call. Poor
Associate greeted you with their name and offered help.	Associate greeted you with their name and offered help. Excellent	Associate greeted you with their name and offered help. Good	Associate greeted you with their name and offered help. Average	Associate greeted you with their name and offered help. Fair	Associate greeted you with their name and offered help. Poor
Associate answered your questions.	Associate answered your questions. Excellent	Associate answered your questions. Good	Associate answered your questions. Average	Associate answered your questions. Fair	Associate answered your questions. Poor
Associate showed knowledge of our products/policies.	Associate showed knowledge of our products/policies. Excellent	Associate showed knowledge of our products/policies. Good	Associate showed knowledge of our products/policies. Average	Associate showed knowledge of our products/policies. Fair	Associate showed knowledge of our products/policies. Poor
Associate offered pertinent information/advice.	Associate offered pertinent information/advice. Excellent	Associate offered pertinent information/advice. Good	Associate offered pertinent information/advice. Average	Associate offered pertinent information/advice. Fair	Associate offered pertinent information/advice. Poor
Associate was attentive and listened without interruption.	Associate was attentive and listened without interruption. Excellent	Associate was attentive and listened without interruption. Good	Associate was attentive and listened without interruption. Average	Associate was attentive and listened without interruption. Fair	Associate was attentive and listened without interruption. Poor
Overall, how would you rate our customer service?	Overall, how would you rate our customer service? Excellent	Overall, how would you rate our customer service? Good	Overall, how would you rate our customer service? Average	Overall, how would you rate our customer service? Fair	Overall, how would you rate our customer service? Poor

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* 2. What do you like best about our customer service?

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* 3. How could we improve our customer service?