ERM Benchmark Survey Question Title 1. Please provide the following information: Institution: * Your Name: * Title: * State: * -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming Email Address: * Phone Number: Question Title 2. Considering the level of risk your institution is willing to tolerate from violations of laws, rules, or regulations, or from non conformance with prescribed practices, internal policies and procedures, or ethical standards, what is your current Compliance Risk appetite? Very High High Medium Low Very Low Question Title 3. What do you believe the likelihood is of your institution being exposed to risk as the result of violations or compliance program weaknesses? Rare Unlikely Possible Likely Frequent Question Title 4. What do you believe the impact would be to your institution if exposed to risk as the result of violations or compliance program weaknesses? Incidental Minor Moderate Major Extreme Question Title 5. Considering the quality of your compliance risk management policies and procedures; the level of your understanding of compliance risk; the quality of your culture of authority and accountability; the quality of your response to market, technological, or regulatory changes; the level to which you incorporate compliance into your processes; the quality of your control systems and corrective actions for compliance violations; the level of commitment to providing adequate compliance resources and training; your compliance culture; and your record of acting on consumer complaints, how would you rate your readiness for avoiding or addressing compliance violations? Strong Good Satisfactory Fair Weak Question Title 6. How many regulatory violations was your institution cited for in the last exam period? Question Title 7. Considering the level of risk your institution is willing to tolerate from obligor’s failure to meet the terms of any contract with the institution or otherwise perform as agreed, what is your current Credit Risk appetite? Very High High Medium Low Very Low Question Title 8. What do you believe the likelihood is of your institution being exposed to risk as the result of poor underwriting practices for existing or new extensions of credit? Rare Unlikely Possible Likely Frequent Question Title 9. What do you believe the impact would be to your institution if exposed to risk as the result of poor underwriting practices for existing or new extensions of credit? Incidental Minor Moderate Major Extreme Question Title 10. Considering your current credit culture; your strategic and business plan to manage credit risk; the quality of loan management personnel in managing credit risk, their compensation structure, and expertise; the quality of lending policies and how often they are reviewed; the quality of loan exception approval and management; the quality of credit analysis practices; the quality of loan risk rating and problem loan review systems; and the quality of management information systems to report on portfolio information, how would you rate your underwriting practices for existing or new extensions of credit? Strong Good Satisfactory Fair Weak Question Title 11. What percent of the institution's loans received pricing overrides this quarter? Question Title 12. Considering the level of risk your institution is willing to tolerate from differences between the timing of rate changes and the timing of cash flows (repricing risk); from changing rate relationships among different yield curves affecting institution activities (basis risk); from changing rate relationships across the spectrum of maturities (yield curve risk); and from interest-related options embedded in institution products (options risk), what is your current Interest Rate Risk appetite? Very High High Medium Low Very Low Question Title 13. What do you believe the likelihood is of your institution being exposed to risk as the result of changes in the level and shape of the yield curve? Rare Unlikely Possible Likely Frequent Question Title 14. What do you believe the impact would be to your institution if exposed to risk as the result of changes in the level and shape of the yield curve? Incidental Minor Moderate Major Extreme Question Title 15. Considering the quality of your board-approved IRR policy and how often it is reviewed; the quality of your risk-limit structures to control and measure interest-rate risk to earnings and economic value; the quality of your IRR expertise and the model you use to measure IRR; the quality of your new-product price risk review process; and the quality of your IRR testing function, how would you rate your ability to manage and adapt to changes in the level and shape of the yield curve? Strong Good Satisfactory Fair Weak Question Title 16. What percent change in net interest income on an immediate (+/-) 200 basis points interest rate change has your institution experienced this quarter? Question Title 17. Considering the level of risk your institution is willing to tolerate from the inability to access funding sources or manage fluctuations in funding levels, what is your current Liquidity Risk appetite? Very High High Medium Low Very Low Question Title 18. What do you believe the likelihood is of your institution being exposed to risk as the result of a failure to maintain adequate funding sources? Rare Unlikely Possible Likely Frequent Question Title 19. What do you believe the impact would be to your institution if exposed to risk as the result of a failure to maintain adequate funding sources? Incidental Minor Moderate Major Extreme Question Title 20. Considering the quality of your board-approved liquidity policy and how often it is reviewed; the quality of your liquidity risk management process and liquidity expertise; the quality of your contingency funding plan and the number of scenarios management has formulated; and the ability of your management information systems to provide meaningful information and enable effective management of liquidity, how would you rate your ability to avoid and address failures to maintain adequate funding sources? Strong Good Satisfactory Fair Weak Question Title 21. What is the institution's liquidity coverage ratio percent this quarter? Question Title 22. Considering the level of risk your institution is willing to tolerate from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events, what is your current Operational Risk appetite? Very High High Medium Low Very Low Question Title 23. What do you believe the likelihood is of your institution being exposed to risk as the result of fraud, errors, or processing disruptions? Rare Unlikely Possible Likely Frequent Question Title 24. What do you believe the impact would be to your institution if exposed to risk as the result of fraud, errors, or processing disruptions? Incidental Minor Moderate Major Extreme Question Title 25. Considering the quality of your governance activities and directors’ expertise; the quality of your internal controls and how often they are reviewed; your ability to respond to potential emerging risk; the level of your technological and operating risk expertise; the quality of your new product development risk management practices; the quality of your vendor management program; the quality of your privacy, physical, and information security programs; the quality of your systems to monitor, track, and categorize operating losses and how often they are reviewed; the quality of your insurance coverage, policy tracking, and provider due diligence and how often coverage is reviewed to verify appropriate levels of insurance and deductibles; and the quality of your audit program and how often it is tested, how would you rate your ability to avoid and address fraud, errors, or processing disruptions? Strong Good Satisfactory Fair Weak Question Title 26. How many account fraud incidents have been reported by customers this quarter? Question Title 27. Considering the level of risk your institution is willing to tolerate from changes in the value of either trading portfolios or other obligations that are entered into as part of distributing risk, what is your current Price Risk appetite? Very High High Medium Low Very Low Question Title 28. What do you believe the likelihood is of your institution being exposed to pricing risk as the result of mortgage servicing activities? Rare Unlikely Possible Likely Frequent Question Title 29. What do you believe the impact would be to your institution if exposed to pricing risk as the result of mortgage servicing activities? Incidental Minor Moderate Major Extreme Question Title 30. Considering the quality of your board-approved price risk policy and how often it is reviewed; the quality of your trading, sales, and risk management personnel experience; the quality of your new product price risk review program; the quality of your trading reports; the level to which you have segregated duties for risk monitoring, valuation, and control functions; the level of mortgage servicing and hedging expertise; the quality of your ORE appraisals and sales activities; and the quality of your policies and controls for held-for-sale assets, how would you rate your ability to avoid or address pricing risk resulting from your mortgage servicing activities? Strong Good Satisfactory Fair Weak Question Title 31. What is your mortgage servicing portfolio to total RBC ratio (as a percentage)? Question Title 32. Considering the level of risk your institution is willing to tolerate from negative public opinion, what is your current Reputation Risk appetite? Very High High Medium Low Very Low Question Title 33. What do you believe the likelihood is of your institution being exposed to risk as the result of your current management culture? Rare Unlikely Possible Likely Frequent Question Title 34. What do you believe the impact would be to your institution if exposed to risk as the result of your current management culture? Incidental Minor Moderate Major Extreme Question Title 35. Considering the quality of your management culture, how would you rate your ability to avoid and address risk as the result of your current culture? Strong Good Satisfactory Fair Weak Question Title 36. What is your overall staff turnover ratio as a percentage? Question Title 37. Considering the level of risk your institution is willing to tolerate from adverse business decisions, poor implementation of business decisions, or lack of responsiveness to changes in the banking industry and operating environments, what is your current Strategic Risk appetite? Very High High Medium Low Very Low Question Title 38. What do you believe the likelihood is of your institution being exposed to risk as the result of policies not being consistent with business strategies and risk tolerances? Rare Unlikely Possible Likely Frequent Question Title 39. What do you believe the impact would be to your institution if exposed to risk as the result of policies not being consistent with business strategies and risk tolerances? Incidental Minor Moderate Major Extreme Question Title 40. Considering the depth and technical expertise of your staff; the quality and definition of your planning process; your ability to assess the impact of reversing or modifying strategic decisions; and the quality of your strategic goal communication, how would you rate your ability to align your policies with your business strategies and risk tolerances? Strong Good Satisfactory Fair Weak Done
