Corporate Communications: Phone & Email Skills

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* 1. What was the date and time of the session you attended?

Date / Time

Date

Time

AM/PM

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* 2. Please rate the following areas of effectiveness for your instructor, Terri Coleman.

	Poor	Fair	Good	Very Good	Excellent
Presentation skills	Presentation skills Poor	Presentation skills Fair	Presentation skills Good	Presentation skills Very Good	Presentation skills Excellent
Knowledge of the materials	Knowledge of the materials Poor	Knowledge of the materials Fair	Knowledge of the materials Good	Knowledge of the materials Very Good	Knowledge of the materials Excellent
Clarity and effectiveness of communication	Clarity and effectiveness of communication Poor	Clarity and effectiveness of communication Fair	Clarity and effectiveness of communication Good	Clarity and effectiveness of communication Very Good	Clarity and effectiveness of communication Excellent
Organization	Organization Poor	Organization Fair	Organization Good	Organization Very Good	Organization Excellent
Rating of training overall	Rating of training overall Poor	Rating of training overall Fair	Rating of training overall Good	Rating of training overall Very Good	Rating of training overall Excellent

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* 3. Based on the scale below, how likely are you to recommend this training to your colleagues?

(1 - not at all, 10 - extremely likely)

0

5

10

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 4. Please rate your agreement level of the statements below.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The length of the class was appropriate for the material I learned	The length of the class was appropriate for the material I learned Strongly Disagree	The length of the class was appropriate for the material I learned Disagree	The length of the class was appropriate for the material I learned Neutral	The length of the class was appropriate for the material I learned Agree	The length of the class was appropriate for the material I learned Strongly Agree
I feel confident I can use the new concept I learned in my role	I feel confident I can use the new concept I learned in my role Strongly Disagree	I feel confident I can use the new concept I learned in my role Disagree	I feel confident I can use the new concept I learned in my role Neutral	I feel confident I can use the new concept I learned in my role Agree	I feel confident I can use the new concept I learned in my role Strongly Agree
The training provided me with valuable new knowledge and/or skills	The training provided me with valuable new knowledge and/or skills Strongly Disagree	The training provided me with valuable new knowledge and/or skills Disagree	The training provided me with valuable new knowledge and/or skills Neutral	The training provided me with valuable new knowledge and/or skills Agree	The training provided me with valuable new knowledge and/or skills Strongly Agree

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* 5. What did you like best about the training?

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* 6. What can we do to improve the training?