City of Ryde Customer Satisfaction Survey This survey is for feedback on our customer service and should take around 5 minutes to complete.For any service requests, please contact Customer Service directly rather than using this form. Question Title * 1. Which of the following methods did you use to contact Council? Phone Mail Email In person Question Title * 2. What was your reason for contacting the Customer Service Centre? Lodge an application/booking form Make a payment Seek assistance or information Request a service Other (please specify) Question Title * 3. How many times did you contact Council before your enquiry was resolved? Once only 2 to 3 times 4 to 5 times 6 times + Question Title * 4. Was your enquiry dealt with by a customer service officer only, or referred to another Council staff member? Dealt with by a customer service officer Referred to another Council staff member Question Title * 5. Thinking about this enquiry, how satisfied are you with the following on a scale of 1 to 5, where 1 is not at all satisfied and 5 is very satisfied? 1 - Not at all satisfied 2 3 4 5 - Very satisfied N/A Timeliness of service (i.e. wait time) Timeliness of service (i.e. wait time) 1 - Not at all satisfied Timeliness of service (i.e. wait time) 2 Timeliness of service (i.e. wait time) 3 Timeliness of service (i.e. wait time) 4 Timeliness of service (i.e. wait time) 5 - Very satisfied Timeliness of service (i.e. wait time) N/A Quality of advice Quality of advice 1 - Not at all satisfied Quality of advice 2 Quality of advice 3 Quality of advice 4 Quality of advice 5 - Very satisfied Quality of advice N/A Courtesy of staff Courtesy of staff 1 - Not at all satisfied Courtesy of staff 2 Courtesy of staff 3 Courtesy of staff 4 Courtesy of staff 5 - Very satisfied Courtesy of staff N/A Understanding and knowledge of staff Understanding and knowledge of staff 1 - Not at all satisfied Understanding and knowledge of staff 2 Understanding and knowledge of staff 3 Understanding and knowledge of staff 4 Understanding and knowledge of staff 5 - Very satisfied Understanding and knowledge of staff N/A Level of resolution Level of resolution 1 - Not at all satisfied Level of resolution 2 Level of resolution 3 Level of resolution 4 Level of resolution 5 - Very satisfied Level of resolution N/A Convenience of location (if face to face enquiry was made) Convenience of location (if face to face enquiry was made) 1 - Not at all satisfied Convenience of location (if face to face enquiry was made) 2 Convenience of location (if face to face enquiry was made) 3 Convenience of location (if face to face enquiry was made) 4 Convenience of location (if face to face enquiry was made) 5 - Very satisfied Convenience of location (if face to face enquiry was made) N/A Question Title * 6. Overall, how satisfied were you with the way your contact was handled? Not at all satisfied Not very satisfied Somewhat satisfied Satisfied Very satisfied Question Title * 7. What is your reason for giving this rating? Question Title * 8. Do you have any suggestions for how this service could be improved to better meet your needs? Next
