2013 Satisfaction survey - Bedonwell Children's Centre

Satisfaction Survey - Have your say

We are interesting in hearing your views about Children's Centres in Bexley.

Please submit your survey by 29th November 2013.

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* 1. Please select the Children's Centre for which you are completing this form. It should be the same centre name as seen in the survey title above.

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* 2. How satisfied are you with the following aspects of this Children's Centre?

	Not Satisfied	Satisfied	Very Satisfied	Not applicable
Opening Hours	Opening Hours Not Satisfied	Opening Hours Satisfied	Opening Hours Very Satisfied	Opening Hours Not applicable
Healthy Eating	Healthy Eating Not Satisfied	Healthy Eating Satisfied	Healthy Eating Very Satisfied	Healthy Eating Not applicable
Equipment & Materials	Equipment & Materials Not Satisfied	Equipment & Materials Satisfied	Equipment & Materials Very Satisfied	Equipment & Materials Not applicable
How staff communicate with you	How staff communicate with you Not Satisfied	How staff communicate with you Satisfied	How staff communicate with you Very Satisfied	How staff communicate with you Not applicable
Availability of staff when you need them	Availability of staff when you need them Not Satisfied	Availability of staff when you need them Satisfied	Availability of staff when you need them Very Satisfied	Availability of staff when you need them Not applicable
Interaction between staff and children	Interaction between staff and children Not Satisfied	Interaction between staff and children Satisfied	Interaction between staff and children Very Satisfied	Interaction between staff and children Not applicable
Meeting the individual needs of you & your child	Meeting the individual needs of you & your child Not Satisfied	Meeting the individual needs of you & your child Satisfied	Meeting the individual needs of you & your child Very Satisfied	Meeting the individual needs of you & your child Not applicable
Promoting your child's learning and development	Promoting your child's learning and development Not Satisfied	Promoting your child's learning and development Satisfied	Promoting your child's learning and development Very Satisfied	Promoting your child's learning and development Not applicable
Variety of activities	Variety of activities Not Satisfied	Variety of activities Satisfied	Variety of activities Very Satisfied	Variety of activities Not applicable
Multicultural activities	Multicultural activities Not Satisfied	Multicultural activities Satisfied	Multicultural activities Very Satisfied	Multicultural activities Not applicable
Affordability of activities	Affordability of activities Not Satisfied	Affordability of activities Satisfied	Affordability of activities Very Satisfied	Affordability of activities Not applicable
Telephone answered promptly	Telephone answered promptly Not Satisfied	Telephone answered promptly Satisfied	Telephone answered promptly Very Satisfied	Telephone answered promptly Not applicable
How reception staff deal with you	How reception staff deal with you Not Satisfied	How reception staff deal with you Satisfied	How reception staff deal with you Very Satisfied	How reception staff deal with you Not applicable
Ease of booking activities	Ease of booking activities Not Satisfied	Ease of booking activities Satisfied	Ease of booking activities Very Satisfied	Ease of booking activities Not applicable
Queries followed up promptly	Queries followed up promptly Not Satisfied	Queries followed up promptly Satisfied	Queries followed up promptly Very Satisfied	Queries followed up promptly Not applicable
Opportunities for parent involvement	Opportunities for parent involvement Not Satisfied	Opportunities for parent involvement Satisfied	Opportunities for parent involvement Very Satisfied	Opportunities for parent involvement Not applicable

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* 3. Which of the following areas has this centre helped you with and how did it help?

	Taught me some new things	Helped me to gain some new skills	Helped me to get a different way of looking at things	Helped me make some changes in how I do things	Helped me with something else
Making healthy lifestyle choices	Making healthy lifestyle choices Taught me some new things	Making healthy lifestyle choices Helped me to gain some new skills	Making healthy lifestyle choices Helped me to get a different way of looking at things	Making healthy lifestyle choices Helped me make some changes in how I do things	Making healthy lifestyle choices Helped me with something else
Having a safe and stable home	Having a safe and stable home Taught me some new things	Having a safe and stable home Helped me to gain some new skills	Having a safe and stable home Helped me to get a different way of looking at things	Having a safe and stable home Helped me make some changes in how I do things	Having a safe and stable home Helped me with something else
Supporting learning and development	Supporting learning and development Taught me some new things	Supporting learning and development Helped me to gain some new skills	Supporting learning and development Helped me to get a different way of looking at things	Supporting learning and development Helped me make some changes in how I do things	Supporting learning and development Helped me with something else
Managing behaviour and building relationships	Managing behaviour and building relationships Taught me some new things	Managing behaviour and building relationships Helped me to gain some new skills	Managing behaviour and building relationships Helped me to get a different way of looking at things	Managing behaviour and building relationships Helped me make some changes in how I do things	Managing behaviour and building relationships Helped me with something else
Being involved in the community	Being involved in the community Taught me some new things	Being involved in the community Helped me to gain some new skills	Being involved in the community Helped me to get a different way of looking at things	Being involved in the community Helped me make some changes in how I do things	Being involved in the community Helped me with something else
Developing skills to get back to work (includes training and job searching)	Developing skills to get back to work (includes training and job searching) Taught me some new things	Developing skills to get back to work (includes training and job searching) Helped me to gain some new skills	Developing skills to get back to work (includes training and job searching) Helped me to get a different way of looking at things	Developing skills to get back to work (includes training and job searching) Helped me make some changes in how I do things	Developing skills to get back to work (includes training and job searching) Helped me with something else
Helping my child with speech and language and better communication	Helping my child with speech and language and better communication Taught me some new things	Helping my child with speech and language and better communication Helped me to gain some new skills	Helping my child with speech and language and better communication Helped me to get a different way of looking at things	Helping my child with speech and language and better communication Helped me make some changes in how I do things	Helping my child with speech and language and better communication Helped me with something else
Better parenting skills	Better parenting skills Taught me some new things	Better parenting skills Helped me to gain some new skills	Better parenting skills Helped me to get a different way of looking at things	Better parenting skills Helped me make some changes in how I do things	Better parenting skills Helped me with something else

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* 4. How have the benefits you decribed in Question 3 affected your children and/or your life at home?

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* 5. How would you rate your satisfaction with this Children's Centre?

Very Satisfied

Satisfied

Neither satisfied nor unsatisfied

Unsatisfied

Very Unsatisfied

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* 6. What do you like best about this centre?

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* 7. Is there anything you would like to be different, improvements to services offered or other services you think would be helpful to you from this centre?

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* 8. Where did you first hear about this centre?

Health Visitor

Midwife

Visited the centre

Centre made contact

At an event outside of a children's centre eg. a park

Home visit from Bexley staff

Bexley website

Local school

Family Information Service

Friend

Other (please specify)

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* 9. How do you normally receive the activity programme from this Children's Centre?

By post

Download from the web

Pick up in the centre

Pick up elsewhere

Other (please specify)

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* 10. Do you attend more than one Children's Centre?

Yes

If yes, which other centre/s?