Program Satisfaction Survey Question Title * 1. Class/Program Name Question Title * 2. Season (please select one) Spring Summer Fall Winter Question Title * 3. Year 2019 2020 Question Title * 4. How would you rate your class/program experience? Well Above Average Above Average Average Below Average Well Below Average N/A Class/Program Organization Class/Program Organization Well Above Average Class/Program Organization Above Average Class/Program Organization Average Class/Program Organization Below Average Class/Program Organization Well Below Average Class/Program Organization N/A Instructor's Knowledge/Expertise Instructor's Knowledge/Expertise Well Above Average Instructor's Knowledge/Expertise Above Average Instructor's Knowledge/Expertise Average Instructor's Knowledge/Expertise Below Average Instructor's Knowledge/Expertise Well Below Average Instructor's Knowledge/Expertise N/A Facility or Activity Area Facility or Activity Area Well Above Average Facility or Activity Area Above Average Facility or Activity Area Average Facility or Activity Area Below Average Facility or Activity Area Well Below Average Facility or Activity Area N/A Was the program a good value for the price? Was the program a good value for the price? Well Above Average Was the program a good value for the price? Above Average Was the program a good value for the price? Average Was the program a good value for the price? Below Average Was the program a good value for the price? Well Below Average Was the program a good value for the price? N/A Question Title * 5. How would you rate your experience with the Recreation Office? Well Above Average Above Average Average Below Average Well Below Average N/A Online Registration Process Online Registration Process Well Above Average Online Registration Process Above Average Online Registration Process Average Online Registration Process Below Average Online Registration Process Well Below Average Online Registration Process N/A Customer Service (at the office or on the phone) Customer Service (at the office or on the phone) Well Above Average Customer Service (at the office or on the phone) Above Average Customer Service (at the office or on the phone) Average Customer Service (at the office or on the phone) Below Average Customer Service (at the office or on the phone) Well Below Average Customer Service (at the office or on the phone) N/A Question Title * 6. How did you hear about the class/program? (please select all that apply) Program Guide Website Email Facebook Twitter Flyer E-TV Newspaper Family/Friend Other (please specify) Question Title * 7. How would you rate your experience? (10 being fully satisfied, 1 being not satisfied) 10 9 8 7 6 5 4 3 2 1 Overall Satisfaction (class/program) Overall Satisfaction (class/program) 10 Overall Satisfaction (class/program) 9 Overall Satisfaction (class/program) 8 Overall Satisfaction (class/program) 7 Overall Satisfaction (class/program) 6 Overall Satisfaction (class/program) 5 Overall Satisfaction (class/program) 4 Overall Satisfaction (class/program) 3 Overall Satisfaction (class/program) 2 Overall Satisfaction (class/program) 1 Overall Satisfaction (customer service) Overall Satisfaction (customer service) 10 Overall Satisfaction (customer service) 9 Overall Satisfaction (customer service) 8 Overall Satisfaction (customer service) 7 Overall Satisfaction (customer service) 6 Overall Satisfaction (customer service) 5 Overall Satisfaction (customer service) 4 Overall Satisfaction (customer service) 3 Overall Satisfaction (customer service) 2 Overall Satisfaction (customer service) 1 Question Title * 8. Would you recommend this class/program to others? yes no If no, why Question Title * 9. Is there anything that the Enfield Recreation Department can offer to you and your family to further enhance your community? Question Title * 10. Do you have any other comments, questions or concerns? Thank you for taking the time to evaluate your class/program. Please feel free to contact the Recreation Office if you would like to further discuss any concerns you may have. Enfield Recreation Department 860-253-6420 Done
