Customer Satisfaction Evaluation Survey

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* 2. Was the service provided to you in-person or online

In-person

Online (via internet)

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* 3. How professional is our company?

Extremely professional

Moderately professional

Slightly professional

Not at all professional

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* 4. How convenient is our company to use?

Extremely convenient

Moderately convenient

Slightly convenient

Not at all convenient

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* 5. Was the length of the counseling sessions sufficient?

Perfect length

Good length

Slightly too long

Way too long

Not enough time

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* 6. Was the information given to you relevant to your expectation?

Extremely relevant

Moderately relevant

Slightly relevant

Too complicated

Not relevant

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* 7. Did you receive a budget relevant to your income vs. expenses

Yes

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* 8. Did you receive a work plan (next steps plan) that you understand and agree with?

Yes

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* 9. Do you understand the next steps for resolving your situation?

I clearly understand the next steps

I slightly understand the next steps

I do not understand the next steps

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* 10. How well did the service provided meet your needs and/or objectives?

Extremely well

Moderately well

Slightly well

Not at all well

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* 11. Did you receive a referral to other JCVision services?

Yes, Free Tax Preparation for current year

Yes, Tax Resolution services (fees apply)

Yes, Mortgage Help / Foreclosure Prevention (free service)

Yes, Homebuyer Education (fees apply)

Yes, Bankruptcy Counseling or Education (fees apply)

Yes, Credit Report Review (fees apply)

Yes, Fair Housing Complaint Submission to HUD (free service

Yes, Workshop (fees may apply depending on type of workshop)

Yes, Homebuilding and Rehabilitation Service (fees apply)

Other (please specify)

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* 12. Did you receive a referral to another non-profit community service provider

City of Brunswick

Military - ACS

CCCS

Military - Army Emergency Relief (AER)

Churches

Department of Family and Children Services

City of Valdosta

Veterans Affairs

United Way

Family Connection

Homeless Shelter

Military - Military One Source

GED Resources

Department of Labor

Union Mission

Red Cross

Salvation Army

City of Albany

Food Bank

Legal Aid

Low-Income Housing

City of Columbus

City of Hinesville

Public Housing

Goodwill

MedBank

City of Savannah

Other (please specify)

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* 13. How well was the counseling professional prepared

Very prepared

Slightly prepared

Not prepared

Other (please specify)

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* 14. Was the counseling professional helpful, courteous, and answered all your questions?

Extremely helpful, courteous, and answered all my questions

Moderately helpful, courteous, and answered most of my questions

Slightly helpful, courteous, and answered some of my questions

Not helpful or courteous, and did not answer any of my questions

Other (please specify)

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* 15. How satisfied were you with the counseling professional and the service provided to you?

Extremely Satisfied

Moderately Satisfied

Slightly Satisfied

Not Satisfied

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* 16. Overall, how responsive have we been to identify tools to resolve your financial situation?

Extremely responsive

Moderately responsive

Slightly responsive

Not at all responsive

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* 17. Overall, how satisfied are you with the services provided by JCVision and Associates, Inc.?

Extremely satisfied

Moderately satisfied

Slightly satisfied

Not satisfied at all

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* 18. How likely are you to recommend JCVision's services to others?

Extremely likely

Moderately likely

Slightly likely

Not at all likely

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* 19. How did you hear about JCVision and Associates, Inc. and its services?

Word-of-Mouth (Co-worker)

Referred by Lender

Flyers / Brochures

United Way

Direct Mail

JCVision's website

Newspaper Ad

Referred by Attorney

Word-of-Mouth (Family and Friends)

Radio Ad

Department of Labor

Other (please specify)

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* 20. What changes would most improve JCVision's services?

Clarify the objectives of the counseling and services

Reduce the response and call back time

Reduce the time it took to service you

Increase the counseling time per appointment

Improve the cleanliness of the walk-in site

Improve the counseling methods

Provide better information

Other (please specify)

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* 21. Optional: If you would like to be contacted to discuss your responses, please share with us your name, email address or other contact information. Your contact information is strictly confidential and will not be shared with any 3rd party without your permission.

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* 1. Which service did you use?

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* 2. Was the service provided to you in-person or online

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* 3. How professional is our company?

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* 4. How convenient is our company to use?

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* 5. Was the length of the counseling sessions sufficient?

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* 6. Was the information given to you relevant to your expectation?

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* 7. Did you receive a budget relevant to your income vs. expenses

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* 8. Did you receive a work plan (next steps plan) that you understand and agree with?

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* 9. Do you understand the next steps for resolving your situation?

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* 10. How well did the service provided meet your needs and/or objectives?

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* 11. Did you receive a referral to other JCVision services?

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* 12. Did you receive a referral to another non-profit community service provider

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* 13. How well was the counseling professional prepared

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* 14. Was the counseling professional helpful, courteous, and answered all your questions?

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* 15. How satisfied were you with the counseling professional and the service provided to you?

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* 16. Overall, how responsive have we been to identify tools to resolve your financial situation?

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* 17. Overall, how satisfied are you with the services provided by JCVision and Associates, Inc.?

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* 18. How likely are you to recommend JCVision's services to others?

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* 19. How did you hear about JCVision and Associates, Inc. and its services?

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* 20. What changes would most improve JCVision's services?

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* 21. Optional: If you would like to be contacted to discuss your responses, please share with us your name, email address or other contact information. Your contact information is strictly confidential and will not be shared with any 3rd party without your permission.