ETMA Survey on The Future of TEM and Carrier Billing

1. TEMIA Survey Future of TEM and Carrier Billing

Welcome to ETMA’s Survey on the future of TEM and carrier billing complexity. The collective findings will be analyzed and used for a report and press release to establish a new framework for describing the industry and challenges of carrier bills. This is a short survey.

Question Title

* 1. Many people feel that the term Telecom Expense Management (TEM) is too narrow. TEM fails to convey all the activities that enterprises need to manage telecom, Unified Communications as a Service (UCaaS) and technology including: Sourcing; TEM; Managed Mobility Services (MSM); Mobile Security Management (MSM); IT Infrastructure Management; Management of vendors responsible for network communications, IT Infrastructure and IT Finance. Which term do you feel best describes the industry and the functions that it performs?

Communications Lifecycle Management

Technology Expense Management

ITFM (Information Technology Financial Management)

Communications Technology Lifecycle Management

Telecom Lifecycle Management

Technology Lifecycle Management

Fixed and Mobile Telecom Lifecycle Management Solutions

Other (please specify)

Question Title

* 2. Who are your largest IT or Telecom Providers based on expenses or dollar value?

Largest

Second

Third largest

Fourth largest

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* 3. In the past 12 months, how often have you been surprised by unannounced changes in carrier billing and formats from your top telecom carriers/operators?

	Select How Often from Drop Down Menu
Largest IT or Telecom Provider	Largest IT or Telecom Provider Select How Often from Drop Down Menu menu
2nd IT or Telecom Provider	2nd IT or Telecom Provider Select How Often from Drop Down Menu menu
3rd IT or Telecom Provider	3rd IT or Telecom Provider Select How Often from Drop Down Menu menu
4th IT or Telecom Provider	4th IT or Telecom Provider Select How Often from Drop Down Menu menu

Question Title

* 4. In total, how much billing do you process on an annual basis? Please list this in your currency.

Total Amount

Currency (i.e. US Dollars, Euros, Canadian Dollars etc.)

Question Title

* 5. Please provide information to help us with demographic analysis. We will NOT reveal your specific responses to any third parties. We also do not provide your contact information to any other parties.

Company:

State/Province:

Country:

100% of survey complete.