Theft and Fraud Survey

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* 1. In what cities and countries do you have rental operations?

Primary location city & country

Branch location city & country

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* 2. What is your primary rental business?

Camera

Lighting/Grip

Camera & Lighting

Cranes & Dollies

Other (please specify)

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* 3. Do you offer:

	Yes	No
Trucks	Trucks Yes	Trucks No
Generators	Generators Yes	Generators No
Dollies/Cranes	Dollies/Cranes Yes	Dollies/Cranes No
Delivery & Pick up	Delivery & Pick up Yes	Delivery & Pick up No

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* 4. Have you experienced losses due to theft or fraud in the past three years (2011 - 2013)? If no, skip to Question 13.

Yes

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* 5. Please enter the number of incidents of theft or fraud (not the number of items stolen):

	Camera	Lighting
In 2013	In 2013 Camera menu	In 2013 Lighting menu
In 2012	In 2012 Camera menu	In 2012 Lighting menu
In 2011	In 2011 Camera menu	In 2011 Lighting menu

For purposes of Questions 6 and 7 please use the following definitions for theft and fraud:

Theft: An item of property is taken without the owner's consent.

Fraud: The property is obtained (which often includes the owner willingly giving the property to the fraudster) as the result of a 'trick' or deception – the 'trick' or deception may be achieved by an act, such as the production of a fake document, or by word, such as "I'm here to collect the rental package for XYZ Production Company"

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* 6. What was the value of losses from theft in the past three years (2011 - 2013)? For purposes of this survey please convert to US Dollars: 1 GBP = 1.6 USD or 1 EUR = 1.34 USD

In 2013

In 2012

In 2011

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* 7. What was the value of losses from fraud in the past three years (2011 - 2013)? For purposes of this survey please convert to US Dollars: 1 GBP = 1.6 USD or 1 EUR = 1.34 USD

In 2013

In 2012

In 2011

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* 8. Please categorize the theft by entering the number of incidents of each type in the past three years (2011-2013):

Disappearance from a locked vehicle while in customer’s possession

Other disappearance while in customer's possession

Stolen while awaiting pick up after a job

Break in to your vehicle

Break in to your facility

Rented with fraudulent credit card

Rented fraudulently using the details of a bona fide company

Rented and not returned (other)

Unknown internal loss (Mysterious Disappearance)

Other

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* 9. Please describe other losses not included above or share information about your experiences that may be helpful to others:

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* 10. Were incidents of fraud or theft reported to the police?

Yes

If you chose not to, could you tell us why not?

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* 11. Have any of the items been recovered?

Yes

Please comment on how equipment was recovered:

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* 12. Please share a brief description of recent changes or upgrades to your security or procedures:

Building Security

Alarm System

Administrative Procedures

Other

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* 13. Other actions to prevent theft and fraud:

	Yes	No	N/A
Are cameras, lenses and other high value items kept in a separate locked space when not on the prep floor?	Are cameras, lenses and other high value items kept in a separate locked space when not on the prep floor? Yes	Are cameras, lenses and other high value items kept in a separate locked space when not on the prep floor? No	Are cameras, lenses and other high value items kept in a separate locked space when not on the prep floor? N/A
Do you control access to parts of your facility with locked gates or doors?	Do you control access to parts of your facility with locked gates or doors? Yes	Do you control access to parts of your facility with locked gates or doors? No	Do you control access to parts of your facility with locked gates or doors? N/A
Do you limit customers to specific areas of your facility?	Do you limit customers to specific areas of your facility? Yes	Do you limit customers to specific areas of your facility? No	Do you limit customers to specific areas of your facility? N/A
Do you limit access to equipment to specific employees?	Do you limit access to equipment to specific employees? Yes	Do you limit access to equipment to specific employees? No	Do you limit access to equipment to specific employees? N/A
Does your alarm company have a guaranteed response time?	Does your alarm company have a guaranteed response time? Yes	Does your alarm company have a guaranteed response time? No	Does your alarm company have a guaranteed response time? N/A
Are your trucks kept in a locked or guarded lot or garage?	Are your trucks kept in a locked or guarded lot or garage? Yes	Are your trucks kept in a locked or guarded lot or garage? No	Are your trucks kept in a locked or guarded lot or garage? N/A
Do you have active video security cameras?	Do you have active video security cameras? Yes	Do you have active video security cameras? No	Do you have active video security cameras? N/A
Do you capture a photo of customers picking up equipment?	Do you capture a photo of customers picking up equipment? Yes	Do you capture a photo of customers picking up equipment? No	Do you capture a photo of customers picking up equipment? N/A
Do you copy the photo ID of rental customers or anyone picking up equipment?	Do you copy the photo ID of rental customers or anyone picking up equipment? Yes	Do you copy the photo ID of rental customers or anyone picking up equipment? No	Do you copy the photo ID of rental customers or anyone picking up equipment? N/A
Do you have any process that allows you to evaluate the risk of current or new customers?	Do you have any process that allows you to evaluate the risk of current or new customers? Yes	Do you have any process that allows you to evaluate the risk of current or new customers? No	Do you have any process that allows you to evaluate the risk of current or new customers? N/A

Please describe other actions you have taken to prevent theft and fraud at your facility, during transport or on location.

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* 14. When sub-renting or purchasing used equipment do you check one of the existing missing equipment databases?

Yes

Please specify which list(s)

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* 15. Several databases of missing equipment already exist and are either incomplete or seldom used. Please provide specific suggestions that would make a database useful in recovery of lost equipment:

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* 16. To set priorities for our Theft and Fraud Prevention Program please prioritize how helpful each of the following potential initiatives would be to your company?

	Very Helpful	Helpful	Marginally Helpful	Not Helpful
Guidelines for Customers (best practices for security)	Guidelines for Customers (best practices for security) Very Helpful	Guidelines for Customers (best practices for security) Helpful	Guidelines for Customers (best practices for security) Marginally Helpful	Guidelines for Customers (best practices for security) Not Helpful
Outreach to companies that come into contact with stolen equipment (repair facilities, manufacturers, used equipment dealers, etc.)	Outreach to companies that come into contact with stolen equipment (repair facilities, manufacturers, used equipment dealers, etc.) Very Helpful	Outreach to companies that come into contact with stolen equipment (repair facilities, manufacturers, used equipment dealers, etc.) Helpful	Outreach to companies that come into contact with stolen equipment (repair facilities, manufacturers, used equipment dealers, etc.) Marginally Helpful	Outreach to companies that come into contact with stolen equipment (repair facilities, manufacturers, used equipment dealers, etc.) Not Helpful
Database of Missing Equipment	Database of Missing Equipment Very Helpful	Database of Missing Equipment Helpful	Database of Missing Equipment Marginally Helpful	Database of Missing Equipment Not Helpful
Fraud Alert System (dedicated point of contact to report suspicious activity and alert other members)	Fraud Alert System (dedicated point of contact to report suspicious activity and alert other members) Very Helpful	Fraud Alert System (dedicated point of contact to report suspicious activity and alert other members) Helpful	Fraud Alert System (dedicated point of contact to report suspicious activity and alert other members) Marginally Helpful	Fraud Alert System (dedicated point of contact to report suspicious activity and alert other members) Not Helpful
Employee Training Materials	Employee Training Materials Very Helpful	Employee Training Materials Helpful	Employee Training Materials Marginally Helpful	Employee Training Materials Not Helpful
Fraud Prevention Standards Program (published recommended industry standards)	Fraud Prevention Standards Program (published recommended industry standards) Very Helpful	Fraud Prevention Standards Program (published recommended industry standards) Helpful	Fraud Prevention Standards Program (published recommended industry standards) Marginally Helpful	Fraud Prevention Standards Program (published recommended industry standards) Not Helpful
Best Practices Guide (due diligence measures gathered from members, security experts and insurance companies)	Best Practices Guide (due diligence measures gathered from members, security experts and insurance companies) Very Helpful	Best Practices Guide (due diligence measures gathered from members, security experts and insurance companies) Helpful	Best Practices Guide (due diligence measures gathered from members, security experts and insurance companies) Marginally Helpful	Best Practices Guide (due diligence measures gathered from members, security experts and insurance companies) Not Helpful

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* 17. Are there any other initiatives that PLASA should undertake that would be helpful in reducing theft and fraud?

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* 18. Is your company a current PLASA member?

Yes