General Satisfaction Survey

	Excellent	Good	Poor	Horrible	N/A
Opinion of products	Opinion of products Excellent	Opinion of products Good	Opinion of products Poor	Opinion of products Horrible	Opinion of products N/A
Opinion of services	Opinion of services Excellent	Opinion of services Good	Opinion of services Poor	Opinion of services Horrible	Opinion of services N/A
Value for money	Value for money Excellent	Value for money Good	Value for money Poor	Value for money Horrible	Value for money N/A
Responding to problems	Responding to problems Excellent	Responding to problems Good	Responding to problems Poor	Responding to problems Horrible	Responding to problems N/A
Timeliness	Timeliness Excellent	Timeliness Good	Timeliness Poor	Timeliness Horrible	Timeliness N/A
Communicating clearly	Communicating clearly Excellent	Communicating clearly Good	Communicating clearly Poor	Communicating clearly Horrible	Communicating clearly N/A
Understanding your needs	Understanding your needs Excellent	Understanding your needs Good	Understanding your needs Poor	Understanding your needs Horrible	Understanding your needs N/A
Meeting your needs	Meeting your needs Excellent	Meeting your needs Good	Meeting your needs Poor	Meeting your needs Horrible	Meeting your needs N/A
Finding information online	Finding information online Excellent	Finding information online Good	Finding information online Poor	Finding information online Horrible	Finding information online N/A
Buying products online	Buying products online Excellent	Buying products online Good	Buying products online Poor	Buying products online Horrible	Buying products online N/A

Excellent

Good

Poor

Horrible

N/A

Opinion of products

Opinion of products Excellent

Opinion of products Good

Opinion of products Poor

Opinion of products Horrible

Opinion of products N/A

Opinion of services

Opinion of services Excellent

Opinion of services Good

Opinion of services Poor

Opinion of services Horrible

Opinion of services N/A

Value for money

Value for money Excellent

Value for money Good

Value for money Poor

Value for money Horrible

Value for money N/A

Responding to problems

Responding to problems Excellent

Responding to problems Good

Responding to problems Poor

Responding to problems Horrible

Responding to problems N/A

Timeliness

Timeliness Excellent

Timeliness Good

Timeliness Poor

Timeliness Horrible

Timeliness N/A

Communicating clearly

Communicating clearly Excellent

Communicating clearly Good

Communicating clearly Poor

Communicating clearly Horrible

Communicating clearly N/A

Understanding your needs

Understanding your needs Excellent

Understanding your needs Good

Understanding your needs Poor

Understanding your needs Horrible

Understanding your needs N/A

Meeting your needs

Meeting your needs Excellent

Meeting your needs Good

Meeting your needs Poor

Meeting your needs Horrible

Meeting your needs N/A

Finding information online

Finding information online Excellent

Finding information online Good

Finding information online Poor

Finding information online Horrible

Finding information online N/A

Buying products online

Buying products online Excellent

Buying products online Good

Buying products online Poor

Buying products online Horrible

Buying products online N/A

Question Title

* 3. When shopping our products which of the following would describe you?

know the type of product you are looking for but need to browse to see what your options are

know exactly what item you are looking for

like to browse all products and see if something catches your eye

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* 4. Overall, our performance is...

Getting much better

Getting better

Staying at the same level

Getting worse

Getting much worse

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* 5. Based on our performance, how likely is it that you will use us in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

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* 6. How likely would you recommend TAPCO?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

General Satisfaction Survey

Question Title

* 1. How did you hear about us?

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* 2. Please rate the following aspects of our work. (Use N/A if doesn't apply)

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* 3. When shopping our products which of the following would describe you?

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* 4. Overall, our performance is...

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* 5. Based on our performance, how likely is it that you will use us in the future?

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* 6. How likely would you recommend TAPCO?

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* 7. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.