2014 City of San Mateo Website Improvement Survey

Over the next few months, the City of San Mateo will be working to improve the layout and navigation of our website.

Your opinions and impressions are valuable in helping the city provide the public with the best possible website.

Please take a few minutes to review our website (http://www.cityofsanmateo.org) before continuing with the following survey.

Thank you in advance for your time.

	Crucial	Important	Somewhat Important	Not Important	N/A
Ability to renew a library book online	Ability to renew a library book online Crucial	Ability to renew a library book online Important	Ability to renew a library book online Somewhat Important	Ability to renew a library book online Not Important	Ability to renew a library book online N/A
Ability to reserve a room or schedule an appointment online	Ability to reserve a room or schedule an appointment online Crucial	Ability to reserve a room or schedule an appointment online Important	Ability to reserve a room or schedule an appointment online Somewhat Important	Ability to reserve a room or schedule an appointment online Not Important	Ability to reserve a room or schedule an appointment online N/A
Access to GIS/Map data	Access to GIS/Map data Crucial	Access to GIS/Map data Important	Access to GIS/Map data Somewhat Important	Access to GIS/Map data Not Important	Access to GIS/Map data N/A
Complete a financial transaction online	Complete a financial transaction online Crucial	Complete a financial transaction online Important	Complete a financial transaction online Somewhat Important	Complete a financial transaction online Not Important	Complete a financial transaction online N/A
Find contact information for City department, programs and projects	Find contact information for City department, programs and projects Crucial	Find contact information for City department, programs and projects Important	Find contact information for City department, programs and projects Somewhat Important	Find contact information for City department, programs and projects Not Important	Find contact information for City department, programs and projects N/A
Find out about job opportunities and benefits	Find out about job opportunities and benefits Crucial	Find out about job opportunities and benefits Important	Find out about job opportunities and benefits Somewhat Important	Find out about job opportunities and benefits Not Important	Find out about job opportunities and benefits N/A
Find out about Library events and services	Find out about Library events and services Crucial	Find out about Library events and services Important	Find out about Library events and services Somewhat Important	Find out about Library events and services Not Important	Find out about Library events and services N/A
Learn about and/or register for Parks and Recreation classes or events	Learn about and/or register for Parks and Recreation classes or events Crucial	Learn about and/or register for Parks and Recreation classes or events Important	Learn about and/or register for Parks and Recreation classes or events Somewhat Important	Learn about and/or register for Parks and Recreation classes or events Not Important	Learn about and/or register for Parks and Recreation classes or events N/A
Learn about City Council decisions	Learn about City Council decisions Crucial	Learn about City Council decisions Important	Learn about City Council decisions Somewhat Important	Learn about City Council decisions Not Important	Learn about City Council decisions N/A
Learn about City Council members	Learn about City Council members Crucial	Learn about City Council members Important	Learn about City Council members Somewhat Important	Learn about City Council members Not Important	Learn about City Council members N/A
Learn about Planning Department development projects or the status of pending projects	Learn about Planning Department development projects or the status of pending projects Crucial	Learn about Planning Department development projects or the status of pending projects Important	Learn about Planning Department development projects or the status of pending projects Somewhat Important	Learn about Planning Department development projects or the status of pending projects Not Important	Learn about Planning Department development projects or the status of pending projects N/A
Learn about programs and services for Businesses	Learn about programs and services for Businesses Crucial	Learn about programs and services for Businesses Important	Learn about programs and services for Businesses Somewhat Important	Learn about programs and services for Businesses Not Important	Learn about programs and services for Businesses N/A
Learn about Public Safety issues, programs, services, facts	Learn about Public Safety issues, programs, services, facts Crucial	Learn about Public Safety issues, programs, services, facts Important	Learn about Public Safety issues, programs, services, facts Somewhat Important	Learn about Public Safety issues, programs, services, facts Not Important	Learn about Public Safety issues, programs, services, facts N/A
Learn about Public Works or street work going on in my neighborhood or citywide	Learn about Public Works or street work going on in my neighborhood or citywide Crucial	Learn about Public Works or street work going on in my neighborhood or citywide Important	Learn about Public Works or street work going on in my neighborhood or citywide Somewhat Important	Learn about Public Works or street work going on in my neighborhood or citywide Not Important	Learn about Public Works or street work going on in my neighborhood or citywide N/A
Learn about upcoming events in San Mateo	Learn about upcoming events in San Mateo Crucial	Learn about upcoming events in San Mateo Important	Learn about upcoming events in San Mateo Somewhat Important	Learn about upcoming events in San Mateo Not Important	Learn about upcoming events in San Mateo N/A
Live chat with staff	Live chat with staff Crucial	Live chat with staff Important	Live chat with staff Somewhat Important	Live chat with staff Not Important	Live chat with staff N/A
Multimedia - audio/video from community meetings	Multimedia - audio/video from community meetings Crucial	Multimedia - audio/video from community meetings Important	Multimedia - audio/video from community meetings Somewhat Important	Multimedia - audio/video from community meetings Not Important	Multimedia - audio/video from community meetings N/A
Review an EIR, technical document, or other environmental information	Review an EIR, technical document, or other environmental information Crucial	Review an EIR, technical document, or other environmental information Important	Review an EIR, technical document, or other environmental information Somewhat Important	Review an EIR, technical document, or other environmental information Not Important	Review an EIR, technical document, or other environmental information N/A

Crucial

Important

Somewhat Important

Not Important

N/A

Ability to renew a library book online

Ability to renew a library book online Crucial

Ability to renew a library book online Important

Ability to renew a library book online Somewhat Important

Ability to renew a library book online Not Important

Ability to renew a library book online N/A

Ability to reserve a room or schedule an appointment online

Ability to reserve a room or schedule an appointment online Crucial

Ability to reserve a room or schedule an appointment online Important

Ability to reserve a room or schedule an appointment online Somewhat Important

Ability to reserve a room or schedule an appointment online Not Important

Ability to reserve a room or schedule an appointment online N/A

Access to GIS/Map data

Access to GIS/Map data Crucial

Access to GIS/Map data Important

Access to GIS/Map data Somewhat Important

Access to GIS/Map data Not Important

Access to GIS/Map data N/A

Complete a financial transaction online

Complete a financial transaction online Crucial

Complete a financial transaction online Important

Complete a financial transaction online Somewhat Important

Complete a financial transaction online Not Important

Complete a financial transaction online N/A

Find contact information for City department, programs and projects

Find contact information for City department, programs and projects Crucial

Find contact information for City department, programs and projects Important

Find contact information for City department, programs and projects Somewhat Important

Find contact information for City department, programs and projects Not Important

Find contact information for City department, programs and projects N/A

Find out about job opportunities and benefits

Find out about job opportunities and benefits Crucial

Find out about job opportunities and benefits Important

Find out about job opportunities and benefits Somewhat Important

Find out about job opportunities and benefits Not Important

Find out about job opportunities and benefits N/A

Find out about Library events and services

Find out about Library events and services Crucial

Find out about Library events and services Important

Find out about Library events and services Somewhat Important

Find out about Library events and services Not Important

Find out about Library events and services N/A

Learn about and/or register for Parks and Recreation classes or events

Learn about and/or register for Parks and Recreation classes or events Crucial

Learn about and/or register for Parks and Recreation classes or events Important

Learn about and/or register for Parks and Recreation classes or events Somewhat Important

Learn about and/or register for Parks and Recreation classes or events Not Important

Learn about and/or register for Parks and Recreation classes or events N/A

Learn about City Council decisions

Learn about City Council decisions Crucial

Learn about City Council decisions Important

Learn about City Council decisions Somewhat Important

Learn about City Council decisions Not Important

Learn about City Council decisions N/A

Learn about City Council members

Learn about City Council members Crucial

Learn about City Council members Important

Learn about City Council members Somewhat Important

Learn about City Council members Not Important

Learn about City Council members N/A

Learn about Planning Department development projects or the status of pending projects

Learn about Planning Department development projects or the status of pending projects Crucial

Learn about Planning Department development projects or the status of pending projects Important

Learn about Planning Department development projects or the status of pending projects Somewhat Important

Learn about Planning Department development projects or the status of pending projects Not Important

Learn about Planning Department development projects or the status of pending projects N/A

Learn about programs and services for Businesses

Learn about programs and services for Businesses Crucial

Learn about programs and services for Businesses Important

Learn about programs and services for Businesses Somewhat Important

Learn about programs and services for Businesses Not Important

Learn about programs and services for Businesses N/A

Learn about Public Safety issues, programs, services, facts

Learn about Public Safety issues, programs, services, facts Crucial

Learn about Public Safety issues, programs, services, facts Important

Learn about Public Safety issues, programs, services, facts Somewhat Important

Learn about Public Safety issues, programs, services, facts Not Important

Learn about Public Safety issues, programs, services, facts N/A

Learn about Public Works or street work going on in my neighborhood or citywide

Learn about Public Works or street work going on in my neighborhood or citywide Crucial

Learn about Public Works or street work going on in my neighborhood or citywide Important

Learn about Public Works or street work going on in my neighborhood or citywide Somewhat Important

Learn about Public Works or street work going on in my neighborhood or citywide Not Important

Learn about Public Works or street work going on in my neighborhood or citywide N/A

Learn about upcoming events in San Mateo

Learn about upcoming events in San Mateo Crucial

Learn about upcoming events in San Mateo Important

Learn about upcoming events in San Mateo Somewhat Important

Learn about upcoming events in San Mateo Not Important

Learn about upcoming events in San Mateo N/A

Live chat with staff

Live chat with staff Crucial

Live chat with staff Important

Live chat with staff Somewhat Important

Live chat with staff Not Important

Live chat with staff N/A

Multimedia - audio/video from community meetings

Multimedia - audio/video from community meetings Crucial

Multimedia - audio/video from community meetings Important

Multimedia - audio/video from community meetings Somewhat Important

Multimedia - audio/video from community meetings Not Important

Multimedia - audio/video from community meetings N/A

Review an EIR, technical document, or other environmental information

Review an EIR, technical document, or other environmental information Crucial

Review an EIR, technical document, or other environmental information Important

Review an EIR, technical document, or other environmental information Somewhat Important

Review an EIR, technical document, or other environmental information Not Important

Review an EIR, technical document, or other environmental information N/A

	Excellent	Good	Fair	Poor
Easy to navigate	Easy to navigate Excellent	Easy to navigate Good	Easy to navigate Fair	Easy to navigate Poor
Pages load quickly	Pages load quickly Excellent	Pages load quickly Good	Pages load quickly Fair	Pages load quickly Poor
Content is useful	Content is useful Excellent	Content is useful Good	Content is useful Fair	Content is useful Poor
Content is thorough	Content is thorough Excellent	Content is thorough Good	Content is thorough Fair	Content is thorough Poor
Content is timely	Content is timely Excellent	Content is timely Good	Content is timely Fair	Content is timely Poor
Content is well laid out	Content is well laid out Excellent	Content is well laid out Good	Content is well laid out Fair	Content is well laid out Poor
Graphics are engaging	Graphics are engaging Excellent	Graphics are engaging Good	Graphics are engaging Fair	Graphics are engaging Poor
Likely to visit again	Likely to visit again Excellent	Likely to visit again Good	Likely to visit again Fair	Likely to visit again Poor

Excellent

Good

Fair

Poor

Easy to navigate

Easy to navigate Excellent

Easy to navigate Good

Easy to navigate Fair

Easy to navigate Poor

Pages load quickly

Pages load quickly Excellent

Pages load quickly Good

Pages load quickly Fair

Pages load quickly Poor

Content is useful

Content is useful Excellent

Content is useful Good

Content is useful Fair

Content is useful Poor

Content is thorough

Content is thorough Excellent

Content is thorough Good

Content is thorough Fair

Content is thorough Poor

Content is timely

Content is timely Excellent

Content is timely Good

Content is timely Fair

Content is timely Poor

Content is well laid out

Content is well laid out Excellent

Content is well laid out Good

Content is well laid out Fair

Content is well laid out Poor

Graphics are engaging

Graphics are engaging Excellent

Graphics are engaging Good

Graphics are engaging Fair

Graphics are engaging Poor

Likely to visit again

Likely to visit again Excellent

Likely to visit again Good

Likely to visit again Fair

Likely to visit again Poor

2014 City of San Mateo Website Improvement Survey

1. The City of San Mateo Website Experience

Question Title

* 1. How often do you visit the City of San Mateo website?

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* 2. What information or services do you visit the City of San Mateo website for?

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* 3. Are you able to easily and quickly find the information you're looking for?

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* 4. Did you use the SEARCH feature to find what you were looking for?

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* 5. Were you satisfied with the quantity and/or quality of information you found?

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* 6. How important are the following reasons for visiting the City of San Mateo website?

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* 7. How would you rate the City of San Mateo website on each of the attributes below?

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* 8. What information do you feel is missing or hard to find?

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* 9. What information/features do you find most useful?

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* 10. What information, features, or services would you like to see added?