a. Product Quality
a. Product Quality 1 (Extremely Poor)
a. Product Quality 2 (Poor)
a. Product Quality 3 (Average)
a. Product Quality 4 (Good)
a. Product Quality 5 (Excellent)
b. Packaging of Items
b. Packaging of Items 1 (Extremely Poor)
b. Packaging of Items 2 (Poor)
b. Packaging of Items 3 (Average)
b. Packaging of Items 4 (Good)
b. Packaging of Items 5 (Excellent)
c. Delivery Time
c. Delivery Time 1 (Extremely Poor)
c. Delivery Time 2 (Poor)
c. Delivery Time 3 (Average)
c. Delivery Time 4 (Good)
c. Delivery Time 5 (Excellent)
d. Friendliness
d. Friendliness 1 (Extremely Poor)
d. Friendliness 2 (Poor)
d. Friendliness 3 (Average)
d. Friendliness 4 (Good)
d. Friendliness 5 (Excellent)
e. Product Knowledge
e. Product Knowledge 1 (Extremely Poor)
e. Product Knowledge 2 (Poor)
e. Product Knowledge 3 (Average)
e. Product Knowledge 4 (Good)
e. Product Knowledge 5 (Excellent)
f. Customer Service Assistance
f. Customer Service Assistance 1 (Extremely Poor)
f. Customer Service Assistance 2 (Poor)
f. Customer Service Assistance 3 (Average)
f. Customer Service Assistance 4 (Good)
f. Customer Service Assistance 5 (Excellent)
g. Total Overall Experience
g. Total Overall Experience 1 (Extremely Poor)
g. Total Overall Experience 2 (Poor)
g. Total Overall Experience 3 (Average)
g. Total Overall Experience 4 (Good)
g. Total Overall Experience 5 (Excellent)