2013 Credentialing & Medical Staff Leader Customer Survey

Question Title

* 1. What is your job title?

Director, medical staff services

Manager, medical staff services

Coordinator, medical staff services

Credentialing coordinator

Credentialing manager

Credentialing specialist/analyst

Medical staff specialist

Medical staff assistant

Administrative specialist/director

Other (please specify)

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* 2. Do you manage other medical services professionals?

Yes

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* 3. If yes, please indicate how many medical services professionals report to you.

1 - 2

3 - 5

More than 5

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* 4. How much of your typical workday is spent on credentialing and privileging activities?

100%

75-99%

50-74%

25-49%

Less than 25%

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* 5. How much of your typical workday is spent supporting medical staff leaders?

100%

75-99%

50-74%

25-49%

Less than 25%

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* 6. Please rank your interest/need in receiving more information/education/tools about the following medical staff challenges.

Other (please specify)

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* 7. Which of these potential credentialing and/or medical staff leadership books would you be most likely to purchase? (Please choose all that apply.)

Medical Staff Turf Battles

Medical Staff Services Guide to GME Responsibilities

Using the Six Core Competencies to Assess Medical Staff

Credentialing Evolution

Verify and Comply (update)

Medical Staff Standards Crosswalk (update)

The Complete Medical Staff Office Manual (update)

The CRC’s Top Credentialing Letters (update)

The Complete Guide to OPPE (update)

The Complete Guide to FPPE (update)

Medical Staff Leadership Essentials (update)

Other (please specify)

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* 8. Please rank your interest/need in an electronic tool that includes the following features:

	Very interested	Somewhat interested	Not interested
Generates physician competency reports that comply with OPPE and physician performance standards	Generates physician competency reports that comply with OPPE and physician performance standards Very interested	Generates physician competency reports that comply with OPPE and physician performance standards Somewhat interested	Generates physician competency reports that comply with OPPE and physician performance standards Not interested
Tracks physician-specific case reviews	Tracks physician-specific case reviews Very interested	Tracks physician-specific case reviews Somewhat interested	Tracks physician-specific case reviews Not interested
Develops and assigns physician data and indicator data	Develops and assigns physician data and indicator data Very interested	Develops and assigns physician data and indicator data Somewhat interested	Develops and assigns physician data and indicator data Not interested
Provides statistical reports on productivity	Provides statistical reports on productivity Very interested	Provides statistical reports on productivity Somewhat interested	Provides statistical reports on productivity Not interested
Provides peer review case outcomes	Provides peer review case outcomes Very interested	Provides peer review case outcomes Somewhat interested	Provides peer review case outcomes Not interested

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* 9. What is your top priority/biggest challenge in 2014?

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* 10. Please indicate which of the following HCPro monthly medical staff/credentialing newsletters you currently subscribe to:

Credentialing & Peer Review Legal Insider

Credentialing Resource Center Journal

Medical Staff Briefing

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* 11. If you currently subscribe to Credentialing Resource Center Journal, please indicate how often you access the following resources on the Credentialing Resource Center website.

	Often	Sometimes	Never	N/A
Clinical Privilege White Paper library	Clinical Privilege White Paper library Often	Clinical Privilege White Paper library Sometimes	Clinical Privilege White Paper library Never	Clinical Privilege White Paper library N/A
Newsletter archive	Newsletter archive Often	Newsletter archive Sometimes	Newsletter archive Never	Newsletter archive N/A
Credentialing Resource Center blog	Credentialing Resource Center blog Often	Credentialing Resource Center blog Sometimes	Credentialing Resource Center blog Never	Credentialing Resource Center blog N/A
Tools and forms library	Tools and forms library Often	Tools and forms library Sometimes	Tools and forms library Never	Tools and forms library N/A
Med Staff Talk	Med Staff Talk Often	Med Staff Talk Sometimes	Med Staff Talk Never	Med Staff Talk N/A
Core Privilege forms (platinum membership only)	Core Privilege forms (platinum membership only) Often	Core Privilege forms (platinum membership only) Sometimes	Core Privilege forms (platinum membership only) Never	Core Privilege forms (platinum membership only) N/A
Credentialing Primary Source Verification Database (platinum membership only)	Credentialing Primary Source Verification Database (platinum membership only) Often	Credentialing Primary Source Verification Database (platinum membership only) Sometimes	Credentialing Primary Source Verification Database (platinum membership only) Never	Credentialing Primary Source Verification Database (platinum membership only) N/A

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* 12. Please rate your interest in receiving the following information electronically (as opposed to traditional print):

	Very interested	Somewhat interested	Not at all interested
Monthly news, tips, analysis (newsletter)	Monthly news, tips, analysis (newsletter) Very interested	Monthly news, tips, analysis (newsletter) Somewhat interested	Monthly news, tips, analysis (newsletter) Not at all interested
Policies and procedures	Policies and procedures Very interested	Policies and procedures Somewhat interested	Policies and procedures Not at all interested
Sample bylaws	Sample bylaws Very interested	Sample bylaws Somewhat interested	Sample bylaws Not at all interested
Privileging documents (sample forms, white papers, etc.)	Privileging documents (sample forms, white papers, etc.) Very interested	Privileging documents (sample forms, white papers, etc.) Somewhat interested	Privileging documents (sample forms, white papers, etc.) Not at all interested
Book content (ebooks)	Book content (ebooks) Very interested	Book content (ebooks) Somewhat interested	Book content (ebooks) Not at all interested

Other (please specify)

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* 13. Please indicate your interest in an electronic, searchable library of core privilege forms and clinical privilege white papers.

Very interested

Somewhat interested

Not at all interested

Very interested

Somewhat interested

Not at all interested

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* 14. What is your preferred method of obtaining education, news, and tools related to your job? (Choose all that apply.)

Subscribing to a monthly newsletter

Purchasing a book with a CD-ROM

Purchasing a book with downloadable materials

Purchasing an e-book

Listening to an audioconference/webcast

Taking an e-learning course

Attending a conference/live event

Reading free information online

Obtaining information from my national or local association

Purchasing membership access to a website

Other (please specify)

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* 15. In which formats would you prefer to receive HCPro books? (Please check all that apply.)

Print with downloadable materials

E-reader format (e.g., Kindle, Nook, etc.)

Downloadable PDF

Other (please specify)

Question Title

* 16. How do you use the content (books, newsletters, etc.) that you purchase from HCPro? (Please check all that apply.)

Read for my own knowledge

Copy pages and share with staff

Email pertinent information to colleagues

Print out customizable tools and policies

Pass hard copy of book or newsletter to colleagues

Buy multiple copies for staff

Share with medical staff services department colleagues

Share with medical staff leaders

Other (please specify)

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* 17. Which features in a product would make you most likely to purchase it?

Sample policies and procedures

Training tools for staff

Sample forms, worksheets, reports, or scorecards

Success stories from the field

Benchmarking

Tips from consultants

CD-ROM

Web resources

Other (please specify)

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* 18. Would you be interested in participating in the following with HCPro?

A focus group with HCPro and 2–4 of your peers

A 15-minute one-on-one phone call with HCPro

No thanks

Question Title

* 19. If you would like to participate in a call or focus group with us, please provide your contact information.

Name:

Company:

Address:

Address 2:

City/Town:

State:

ZIP:

Email Address:

Phone Number:

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* 20. Thank you for participating in our survey! Please enter you contact information below for a chance to win a free HCPro credentialing e-book.

Name:

Company:

Address 1:

Address 2:

City:

State /province:

ZIP/Postal code:

Country:

email address: