ATEN strives to deliver the best products and services to our most valued customers. In a continuing effort to improve our after service for our customers, we would appreciate your time to answer some questions.

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1. Was it easy for you to access our service? (Required.)

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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2. Was your service request handled in a timely manner? (Required.)

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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3. Was the service engineers’ professionalism/attitude good while handling your request? (Required.)

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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4. Did the service engineer keep you updated on the case status? (Required.)

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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5. How would you rate our service quality given above? (Required.)

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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6. What is the likelihood of you purchasing an ATEN product or service in the future? (Required.)

Definitely would

Probably would

Might or Might not

Probably would not

Definitely would not

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7. What is the likelihood of you recommending ATEN to your colleagues/friends? (Required.)

Definitely would

Probably would

Might or Might not

Probably would not

Definitely would not

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8. In order to enhance after service in the future, please let us know if you have any comments, questions or suggestions.

Question Title

9. Please provide the following information.

Product Name:

Name:

EMAIL:

TELEPHONE:

Question Title

* 1. Was it easy for you to access our service? (Required.)

Question Title

* 2. Was your service request handled in a timely manner? (Required.)

Question Title

* 3. Was the service engineers’ professionalism/attitude good while handling your request? (Required.)

Question Title

* 4. Did the service engineer keep you updated on the case status? (Required.)

Question Title

* 5. How would you rate our service quality given above? (Required.)

Question Title

* 6. What is the likelihood of you purchasing an ATEN product or service in the future? (Required.)

Question Title

* 7. What is the likelihood of you recommending ATEN to your colleagues/friends? (Required.)

Question Title

* 8. In order to enhance after service in the future, please let us know if you have any comments, questions or suggestions.

Question Title

* 9. Please provide the following information.

1. Was it easy for you to access our service? (Required.)

2. Was your service request handled in a timely manner? (Required.)

3. Was the service engineers’ professionalism/attitude good while handling your request? (Required.)

4. Did the service engineer keep you updated on the case status? (Required.)

5. How would you rate our service quality given above? (Required.)

6. What is the likelihood of you purchasing an ATEN product or service in the future? (Required.)

7. What is the likelihood of you recommending ATEN to your colleagues/friends? (Required.)

8. In order to enhance after service in the future, please let us know if you have any comments, questions or suggestions.

9. Please provide the following information.