ATEN strives to deliver the best products and services to our most valued customers. In a continuing effort to improve our after service for our customers, we would appreciate your time to answer some questions.

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* 1. Was it easy for you to access our service?

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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* 2. Was your service request handled in a timely manner?

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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* 3. Was the service engineers’ professionalism/attitude good while handling your request?

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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* 4. Did the service engineer keep you updated on the case status?

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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* 5. How would you rate our service quality given above?

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Dissatisfied

Dissatisfied

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* 6. What is the likelihood of you purchasing an ATEN product or service in the future?

Definitely would

Probably would

Might or Might not

Probably would not

Definitely would not

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* 7. What is the likelihood of you recommending ATEN to your colleagues/friends?

Definitely would

Probably would

Might or Might not

Probably would not

Definitely would not

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* 8. In order to enhance after service in the future, please let us know if you have any comments, questions or suggestions.

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* 9. Please provide the following information.

Product Name:

Name:

EMAIL:

TELEPHONE: