Moffitt Catering Customer Satisfaction Survey

	Exceeded expectations	Met expectations	Did not meet expectations
Knowledgeable	Knowledgeable Exceeded expectations	Knowledgeable Met expectations	Knowledgeable Did not meet expectations
Attention to detail	Attention to detail Exceeded expectations	Attention to detail Met expectations	Attention to detail Did not meet expectations
Courteous/pleasant	Courteous/pleasant Exceeded expectations	Courteous/pleasant Met expectations	Courteous/pleasant Did not meet expectations
Responsiveness to your needs	Responsiveness to your needs Exceeded expectations	Responsiveness to your needs Met expectations	Responsiveness to your needs Did not meet expectations
Follow-through	Follow-through Exceeded expectations	Follow-through Met expectations	Follow-through Did not meet expectations

Exceeded expectations

Met expectations

Did not meet expectations

Knowledgeable

Knowledgeable Exceeded expectations

Knowledgeable Met expectations

Knowledgeable Did not meet expectations

Attention to detail

Attention to detail Exceeded expectations

Attention to detail Met expectations

Attention to detail Did not meet expectations

Courteous/pleasant

Courteous/pleasant Exceeded expectations

Courteous/pleasant Met expectations

Courteous/pleasant Did not meet expectations

Responsiveness to your needs

Responsiveness to your needs Exceeded expectations

Responsiveness to your needs Met expectations

Responsiveness to your needs Did not meet expectations

Follow-through

Follow-through Exceeded expectations

Follow-through Met expectations

Follow-through Did not meet expectations

	Exceeded expectations	Met expectations	Did not meet expectations
Professional	Professional Exceeded expectations	Professional Met expectations	Professional Did not meet expectations
On-time	On-time Exceeded expectations	On-time Met expectations	On-time Did not meet expectations
Effective	Effective Exceeded expectations	Effective Met expectations	Effective Did not meet expectations
Courteous/pleasant	Courteous/pleasant Exceeded expectations	Courteous/pleasant Met expectations	Courteous/pleasant Did not meet expectations
Knowledgeable	Knowledgeable Exceeded expectations	Knowledgeable Met expectations	Knowledgeable Did not meet expectations
Appearance	Appearance Exceeded expectations	Appearance Met expectations	Appearance Did not meet expectations

Exceeded expectations

Met expectations

Did not meet expectations

Professional

Professional Exceeded expectations

Professional Met expectations

Professional Did not meet expectations

On-time

On-time Exceeded expectations

On-time Met expectations

On-time Did not meet expectations

Effective

Effective Exceeded expectations

Effective Met expectations

Effective Did not meet expectations

Courteous/pleasant

Courteous/pleasant Exceeded expectations

Courteous/pleasant Met expectations

Courteous/pleasant Did not meet expectations

Knowledgeable

Knowledgeable Exceeded expectations

Knowledgeable Met expectations

Knowledgeable Did not meet expectations

Appearance

Appearance Exceeded expectations

Appearance Met expectations

Appearance Did not meet expectations

	Exceeded expectations	Met expectations	Did not meet expectations
New & innovative	New & innovative Exceeded expectations	New & innovative Met expectations	New & innovative Did not meet expectations
Quality & taste	Quality & taste Exceeded expectations	Quality & taste Met expectations	Quality & taste Did not meet expectations
Variety	Variety Exceeded expectations	Variety Met expectations	Variety Did not meet expectations
Presentation	Presentation Exceeded expectations	Presentation Met expectations	Presentation Did not meet expectations
Value	Value Exceeded expectations	Value Met expectations	Value Did not meet expectations
Portion sizes	Portion sizes Exceeded expectations	Portion sizes Met expectations	Portion sizes Did not meet expectations
Met my needs & budget	Met my needs & budget Exceeded expectations	Met my needs & budget Met expectations	Met my needs & budget Did not meet expectations

Exceeded expectations

Met expectations

Did not meet expectations

New & innovative

New & innovative Exceeded expectations

New & innovative Met expectations

New & innovative Did not meet expectations

Quality & taste

Quality & taste Exceeded expectations

Quality & taste Met expectations

Quality & taste Did not meet expectations

Variety

Variety Exceeded expectations

Variety Met expectations

Variety Did not meet expectations

Presentation

Presentation Exceeded expectations

Presentation Met expectations

Presentation Did not meet expectations

Value

Value Exceeded expectations

Value Met expectations

Value Did not meet expectations

Portion sizes

Portion sizes Exceeded expectations

Portion sizes Met expectations

Portion sizes Did not meet expectations

Met my needs & budget

Met my needs & budget Exceeded expectations

Met my needs & budget Met expectations

Met my needs & budget Did not meet expectations

Question Title

* 4. What level of confidence do you have in us to fulfill your catering needs as requested?

Complete

A lot

Some

Little

None

Question Title

* 5. Based on your past experience with Moffitt Catering, how likely is it that you will use us in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

Question Title

* 6. What do you like most about competing services currently available from other catering companies?

Question Title

* 7. Were you aware that Moffitt Catering can provide full service both on and off campus and that we can cater both large and small events in your office, conference room, private home and other venues around San Francisco?
In other words we go far beyond coffee, pastries, sandwiches & salads!

Yes

Question Title

* 8. Did you know that when you pay via inter-campus recharge there is never any sales tax added to your order? We also never charge or add a gratuity to your bill.

Yes

Question Title

* 9. Were you aware that Moffitt Catering is a department within the Medical Center Nutrition & Food Services department and that our staff is made up of fellow UCSF employees?

Yes

Question Title

* 10. If you have any suggestions regarding how we could improve the services we provide to you, please let us know - we would really like to hear from you. Your responses are anonymous.***

Question Title

* 11. We'd love to know you visited! However please keep in mind that if you choose to "sign" our survey your answers will not be confidential. Thank you!!

Moffitt Catering Customer Satisfaction Survey

Question Title

* 1. Event Planning Staff

Question Title

* 2. Service Staff

Question Title

* 3. Menu

Question Title

* 4. What level of confidence do you have in us to fulfill your catering needs as requested?

Question Title

* 5. Based on your past experience with Moffitt Catering, how likely is it that you will use us in the future?

Question Title

* 6. What do you like most about competing services currently available from other catering companies?

Question Title

* 7. Were you aware that Moffitt Catering can provide full service both on and off campus and that we can cater both large and small events in your office, conference room, private home and other venues around San Francisco?
In other words we go far beyond coffee, pastries, sandwiches & salads!

Question Title

* 8. Did you know that when you pay via inter-campus recharge there is never any sales tax added to your order? We also never charge or add a gratuity to your bill.

Question Title

* 9. Were you aware that Moffitt Catering is a department within the Medical Center Nutrition & Food Services department and that our staff is made up of fellow UCSF employees?

Question Title

* 10. If you have any suggestions regarding how we could improve the services we provide to you, please let us know - we would really like to hear from you. Your responses are anonymous.***

Question Title

* 11. We'd love to know you visited! However please keep in mind that if you choose to "sign" our survey your answers will not be confidential. Thank you!!

Question Title

* 1. Event Planning Staff

Question Title

* 2. Service Staff

Question Title

* 3. Menu

Question Title

* 4. What level of confidence do you have in us to fulfill your catering needs as requested?

Question Title

* 5. Based on your past experience with Moffitt Catering, how likely is it that you will use us in the future?

Question Title

* 6. What do you like most about competing services currently available from other catering companies?

Question Title

* 7. Were you aware that Moffitt Catering can provide full service both on and off campus and that we can cater both large and small events in your office, conference room, private home and other venues around San Francisco?In other words we go far beyond coffee, pastries, sandwiches & salads!

Question Title

* 8. Did you know that when you pay via inter-campus recharge there is never any sales tax added to your order? We also never charge or add a gratuity to your bill.

Question Title

* 9. Were you aware that Moffitt Catering is a department within the Medical Center Nutrition & Food Services department and that our staff is made up of fellow UCSF employees?

Question Title

* 10. If you have any suggestions regarding how we could improve the services we provide to you, please let us know - we would really like to hear from you. Your responses are anonymous.***

Question Title

* 11. We'd love to know you visited! However please keep in mind that if you choose to "sign" our survey your answers will not be confidential. Thank you!!

* 7. Were you aware that Moffitt Catering can provide full service both on and off campus and that we can cater both large and small events in your office, conference room, private home and other venues around San Francisco?
In other words we go far beyond coffee, pastries, sandwiches & salads!