Thank you for taking time to fill out this survey on our BELL e-learning help desk. We are constantly looking for ways to improve the level of service our site staff receive, and your feedback is invaluable in that process.

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* 1. How long did you have to wait before a technical support representative began to help you?

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* 2. How well did the technical support representatives listen to you?

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* 3. How eager to help you were the technical support representatives?

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* 4. How quickly did the technical support representatives help you?

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* 5. How knowledgeable were the technical support representatives?

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* 6. How clear was the information the technical support representatives gave you?

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* 7. How helpful were the technical support representatives?

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* 8. Overall, how satisfied were you with the level of service provided by our technical support representatives?

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* 9. Lastly, are there any final comments or suggestions you'd like to share with us?

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* 10. Name (optional):

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* 11. E-mail address (optional):

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