Question Title * 1. How did you pay for your license? Over the phone On-line payment In person at the shelter Through the mail Officer visit at primary residence Other (please specify) Question Title * 2. How easy was the payment process (from the time when payment was made until you received your license or certificate) for you? Poor Fair Average Good Excellent N/A Over the phone Over the phone Poor Over the phone Fair Over the phone Average Over the phone Good Over the phone Excellent Over the phone N/A On-line payment On-line payment Poor On-line payment Fair On-line payment Average On-line payment Good On-line payment Excellent On-line payment N/A In person at the shelter In person at the shelter Poor In person at the shelter Fair In person at the shelter Average In person at the shelter Good In person at the shelter Excellent In person at the shelter N/A Through the mail Through the mail Poor Through the mail Fair Through the mail Average Through the mail Good Through the mail Excellent Through the mail N/A Officer Visit Officer Visit Poor Officer Visit Fair Officer Visit Average Officer Visit Good Officer Visit Excellent Officer Visit N/A Other Other Poor Other Fair Other Average Other Good Other Excellent Other N/A Question Title * 3. If you came in contact with one of our staff members, how would you rate that person’s overall: Poor Fair Average Good Excellent N/A Professionalism Professionalism Poor Professionalism Fair Professionalism Average Professionalism Good Professionalism Excellent Professionalism N/A Helpfulness Helpfulness Poor Helpfulness Fair Helpfulness Average Helpfulness Good Helpfulness Excellent Helpfulness N/A Courtesy Courtesy Poor Courtesy Fair Courtesy Average Courtesy Good Courtesy Excellent Courtesy N/A Competency Competency Poor Competency Fair Competency Average Competency Good Competency Excellent Competency N/A Overall service Overall service Poor Overall service Fair Overall service Average Overall service Good Overall service Excellent Overall service N/A Question Title * 4. How did you hear about Long Beach Animal Care Services? (please check all that apply) TV Radio Newspaper Shelter's Website Petfinder.com Newsletter Community Event Other (please specify) Question Title * 5. Please add any other comments or suggestions that you feel would be helpful to us in evaluating our programs and services to the community: Done
