Team VetCor Customer Service Feedback Request Feedback - "The Breakfast of Champions" Question Title * 1. Please indicate which Team VetCor entity provided services. Tampa Bay Region VetCor of Sarasota VetCor of the First Coast VetCor of Pinellas County VetCor of San Antonio VetCor of Norcross VetCor of Brazos Valley VetCor of the Hudson Valley VetCor of Hampton Roads VetCor of Central Texas VetCor of NW Orlando VetCor of the Bluegrass VetCor of the Miami Valley OK Question Title * 2. How satisfied are you with our call center operations? extremely satisfied moderately satisfied slightly satisfied neither satisfied or dissatisfied slightly dissatisfied moderately dissatisfied extremely dissatisfied Would you care to explain your answer further? OK Question Title * 3. How satisfied are you with the Project Manager? extremely satisfied moderately satisfied slightly satisfied neither satisfied or dissatisfied slightly dissatisfied moderately dissatisfied extremely dissatisfied Would you care to explain your answer further? OK Question Title * 4. How satisfied are you with the technicians who performed the emergency restoration services? extremely satisfied moderately satisfied slightly satisfied neither satisfied or dissatisfied slightly dissatisfied moderately dissatisfied extremely dissatisfied Would you care to explain your answer further? OK Question Title * 5. How satisfied are you with our team's ability to mitigate damages resulting from your loss, respect your resources, and leave your property as clean and neat as possible? extremely satisfied moderately satisfied slightly satisfied neither satisfied or dissatisfied slightly dissatisfied moderately dissatisfied extremely dissatisfied Would you care to explain your answer further? OK Question Title * 6. Please indicate your overall level of satisfaction with the Team VetCor entity who serviced your property. Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Would you care to explain your answer further? OK Question Title * 7. Was your experience with customer service at VetCor better than you expected it to be, worse than you expected it to be, or about what you expected it to be? A great deal better Quite a bit better Somewhat better About what was expected Somewhat worse Quite a bit worse A great deal worse Don't know Would you care to explain your answer further? OK Question Title * 8. Overall, how responsive has our company been to your questions or concerns about our service? Extremely responsive Quite responsive Moderately responsive Slightly responsive Not at all responsive Not applicable Would you care to explain your answer further? OK Question Title * 9. How well did our team communicate with you (explaining the process, setting realistic expectations, answering your questions)? Communication was very poor Communication was somewhat poor Communication was adequate Communication was good Communication was excellent! Communication was very poor Communication was somewhat poor Communication was adequate Communication was good Communication was excellent! Would you care to explain your response further? OK Question Title * 10. How likely are you to recommend Team VetCor to others? Extremely likely Quite likely Moderately likely Slightly likely Not at all likely Would you care to explain your answer further? OK Question Title * 11. What changes would most improve our service? OK Question Title * 12. If you would like be contacted about the services you received, please provide your contact information (phone and/or email) and any concerns. OK ALL DONE! THANKS FOR TRUSTING TEAM VETCOR!